For a better experience please ensure you connect to both the 2.4Ghz and 5Ghz Wi-Fi networks, this will help your devices reach optimal signal as you move around your home, your password should be the same for each of these networks.
Wired speeds will always be faster than wireless speeds as there are several factors that can affect Wi-Fi performance, so where possible we recommend that you plug your Gibtelecom TV box directly to your Router via the ethernet cable found within the packaging.
Another issue may be interference from nearby Wi-Fi networks operating on similar frequencies. Our team can remotely change the Wi-Fi channel your Gateway is using. This can be done by calling Freephone 192 with your Gibtelecom account details to hand.
Additionally the position of the Router can make a difference. The more central the router is in the house the better as it will have better reach to other rooms – if you find that some rooms furthest from the router have poor Wi-Fi signal strength then this can be boosted by using a Wi-Fi extender, we provide the EX400 WiFi extender as the perfect solution, on a rental of £6 per month it's a no brainer.
You should also avoid impenetrable obstructions as the thicker the wall, the weaker the signal will be on the other side as it is absorbed by the wall. The same goes for water, like a big fish tank, which can cause a lot of resistance for your signal. Metal and mirrors are also your enemy because those materials actually reflect radio waves, so putting the router behind a TV or in a bathroom is ill advised. Try and avoid placing it close to the kitchen - microwaves and Wi-Fi routers operate using the same slice of the electromagnetic spectrum. When you use the microwave it interferes with your Wi-Fi signal. Additionally, metal objects will absorb a signal, as will a metal fridge, cooker and other kitchen appliances.