How can we help?

How can I view and pay my bill online?

You can view and pay your bill, and send secure messages to Gibtelecom, via our web customer management portal Selfcare

In order to sign up for Selfcare you need to have an email address registered with Gibtelecom – this can be any personal email (@gibtelecom.net, Gmail, Hotmail, Yahoo etc). If you didn’t register an email when you originally applied for services with us you can register your email by calling 20052200 or visiting our Customer Services Centre. Please make sure you have your account number and Gibtelecom account details to hand in order to register.

Once you have an email registered with us visit the Selfcare login page. Your username is your Gibtelecom account number and if you are logging in for the first time, or have forgotten your password, click the forgotten password link and you will receive the password via email to the email address registered with us.

You can the copy/paste this password into the Password box (ensuring not to copy any spaces and noting that this password is case sensitive if you are typing it in).

Once logged in customers will see a general account details screen with information on account number, account name and other details.

Clicking on ‘Bill History’ will bring up a list of all bills with the option to pay, view amounts or view a PDF version of any bill.

In the ‘Make Payment’ section you can enter payment details and are then re-directed to a secure WorldPay site, to pay via credit or debit car of via PayPal.

Clicking on ‘View payments’ will give a payment history of all payments made using any method against the account.

Clicking ‘Call itemisation’ will allow you to select a date range and view calls for that period.

Entering a valid date range will bring up call itemisation for any number you specify that is registered to the account. This includes call duration and cost.

Clicking on ‘Maintain Services’ will show all services registered on the account. Clicking on the relevant row will open up that service and show details of the tariff and package. You can then report a fault or request changes through the secure messaging system.