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I am trying to pay my bill on Selfcare, why won't it accept my details?

Gibtelecom’s “Selfcare” is an online portal where customers are able to check invoices; pay their monthly bills; view itemisation details; and make
secure customer service requests.


To view bills, login to Selfcare and under the heading Billing from the menu on the left hand side, select Bill History. This provides you with a historical list of your bills. From here you can select, view and print them and find out how much you owe. The icon beside each bill allows you to pay it online when you click on it.

You can also make and view payments by going to the Payment heading from the menu on the left hand side of the screen. Make Payment allows you
to settle an amount where you can pay with a locally registered credit or debit card or via PayPal.

On the Payment Details page most of the details will be populated already, so you just need to enter the amount you wish to pay and click Proceed.

Selecting PayPal as the payment option will take you to the PayPal login screen where you can enter your PayPal account details and confirm the payment
amount.

If you select any of the better known card payment methods (Mastercard, Visa, Amex, JCB or Maestro) a Card Details screen will appear. Please note that in order for the payment to be accepted, the name Selfcare and address details need to be entered EXACTLY as they appear on your bank statement. This may not be the way you normally write your address on correspondence but please check the lines are entered in the same way or your payment may not go through.