Terms & Conditions

All Plans

Plans are designed for normal person to person use from your phone and are subject to your acceptance of our standard terms and conditions for pay monthly services. As per those terms, they are also not to be used for anything unlawful or to send nuisance communications. If you are found to be in breach of this term, we reserve the right to disconnect your SIM card from our network.

You’ll need 2G. 3G or 4G coverage to use mobile internet on your phone and a compatible device. You can only use mobile internet on our 4G network if you have a Band 7 and Band 20 device and are in range of a 4G base station. You’ll also need a 4G SIM. Maximum speeds are dependent on handset, network conditions and the base station being accessed. 4G roaming services are not currently available.

Usage Charges

For midi and maxi plans your inclusive allowance of minutes and texts are for calls/texts to Gibtelecom numbers whilst on the Gibtelecom network. This includes minutes to Gibtelecom mobiles and fixed lines, but not international calls, premium rate services, directory enquiries or other facility calls. Usage whilst roaming is also not included.

Usage outside of allowances will be charged as below

Pay-monthly plans

Plan Name
mini
midi
maxi

Local - standard

14p

12p

9p

Local - cheap

12p

9p

6p

Local - mobile

15p

15p

15p

Local - mobile

15p

15p

15p

Spain - standard

25p

22p

20p

Spain - cheap

25p

22p

20p

International

IDD rate

IDD rate

IDD rate

Local text message (SMS)

4p

4p

4p

Multimedia message (MMS)

20p

20p

20p

Charge per MB (without data bundle)

14p

6p

4p

Standard rates apply on weekdays from 8am to 8pm.
Cheap rates apply in the evenings (from 8px to 8am), weekends and plublic holidays.

There is no difference in charges between 2G, 3G or 4G data use.

Data Bundles

Pay monthly data bundles are in addition to your monthly mobile rental. Data allowances will reset automatically on the 1st of the month and apply during one calendar month.

Out of bundle charges apply for all mobile plans and bundles as below:

Data 500Mb - 8p

Data 2Gb - 6p

Data 5Gb - 4p

Data bundles and inclusive allowances can be topped up using a Boost bolt-on (see relevant section below).

Data usage whilst roaming is not included in data bundles or monthly allowances.

In order to use data you need to have the Gibtel APN(Access Point Name) www.gibtele.com programmed on your mobile device.

Boost Bolt-ons

Our bolt-ons are designed for midi and maxi customers on inclusive plans. If your data runs out you can simply buy a one-off bolt-on to get you through to the end of the month. Bolt-ons will not apply automatically each month – they will expire at the end of the calendar month that they are purchased. Bolt-ons must be purchased from Gibtelecom’s Customer Service Centre, in person or via email.

Go Double Terms and Conditions

As part of Gibtelecom’s Go Double promotion customers subscribing to a midi or maxi mobile plan and SuperSwift fibre broadband will get a free upgrade on both their mobile data allowance and broadband speed.

This offer only applies to eligible residential customers.

If an account meeting the criteria above has more than one eligible mobile or broadband plan on the account it will apply to all applicable services on the account i.e. if you have two midi plans and a SuperSwift broadband connection you will get double the broadband speed and double the allowance on both midi plans.

Boost Bolt-ons and Bundles are not eligible for being upgraded to double the allowance and will continue to operate as normal.

Maximum broadband speeds available are dependent on the location of the premises. Where a customer has the maximum available speed of 100Mbps, they will continue to have speeds of 100Mbps but at the 50Mbps price.

This would represent the following upgrade:

 
Superswift 25Mbps
Superswift 50Mbps
Superswift 100Mbps
Midi plan

Broadband speed 50Mbps
Mobile data 4GB

Broadband speed 100Mbps
Mobile data 4GB

100Mbps price reduced to
£40 Mobile data 4GB

Maxi plan

Broadband speed 50Mbps
Mobile data 10GB

Broadband speed 100Mbps
Mobile data 10GB

100Mbps price reduced to
£40 Mobile data 10GB

If the SuperSwift or mobile service is disconnected, thereby not meeting the eligibility criteria, the Go Double promotion will no longer apply and standard speeds and data allowances will apply on any remaining services.

Go Double promotion applies to Gibtelecom ISP customers only