Mobile support

How do I change my service plan?

Changing your service plan is easy! Simply come into our Customer Services Centre at John Mackintosh square and ask one of our reps.

For details of Gibtelecom's pay monthly and pay-as-you-go plans click here.

Does Gibtelecom sell mobile phones?

Gibtelecom stocks a range of mobile phones, including Nokia and SonyEricsson models as well as BlackBerry handsets and iPhones. To view the details, prices and specifications of the mobile phones and PDAs we stock click here.

These phones are available to buy at our shop at 15/21 John Mackintosh Square. Opening hours are as follows:

9:00am - 6:00pm (Mon - Fri)

10:00am - 1:00pm (Sat)

What is accidental roaming and how can I prevent it?

Accidental roaming happens because your mobile phone may automatically log onto a Spanish or Morroccan operator’s network even when you are in Gibtelecom’s mobile coverage area. Mobile signals from neighbouring countries are strong and this can sometimes happen. Whilst you are logged on to the other operator's network any usage is charged as roaming usage.

In order to avoid this you should regularly check the network selected on your mobile phone to avoid accidental roaming which would result in higher call charges for both outgoing and incoming calls. We recommend that you manually select the “GIBTEL” network  on your mobile phone’s menu (as opposed to setting network selection to automatic) as an  extra precaution.

NB. Please note that refund claims for accidental roaming will not be entertained by Gibtelecom.

Can I use my Gibtel mobile abroad?

Yes! Gibtelecom has roaming agreements with hundreds of operators around the world, allowing you to use your phone when you travel abroad. For an up to date list of roaming partners click here.

How do I report a fault?

To report a fault call freephone 194 to speak to an agent.

Can I use the Internet on my mobile?

Yes! With Gibtelecom's Mobile Internet service you can use the internet anytime, anywhere. For details on the Mobile Internet service, including pricing, click here.

In order to be able to use the internet on your mobile you may need to have the required data settings installed on your handset. By clicking this link you can get your settings sent to your phone via a text message with downloadable settings free of charge. Click here for your data settings.

You can also access the internet on your PC or laptop using your mobile SIM card and a 3G modem or dongle.

How do I check my reload account balance?

You can check your reload account balance by calling 888 FREE from your reload mobile or by dialling *100# and pressing send.

How can I top up my reload phone

There are several ways to replenish your reload account balance:

Purchasing a reload scratchcard

£10 and £25 scratchcards are available at Gibtelecom’s Customer Service Centre and from various retail outlets throughout Gibraltar.

Freephone 888

Dial 888 from your reload number and press 2 to top up your credit using a scratchcard number.

Shortcodes

To top up your account dial the shortcode *101* reload scratchcard number# and press send. Your new balance and expiry date will appear on your screen. This facility allows you to check the 14 digit number before sending.

Online

reload customers can replenish their account balance wherever there is internet access, be it at home, at the office or even abroad. Just click the reload link above, enter the mobile number you wish to replenish, select the amount you wish to recharge, and you will be immediately linked to a secure WorldPay site where you can pay using a credit or debit card. There is no additional charge for using this service. Customers can recharge their accounts from £5 to £25 (in multiples of £5) allowing greater flexibility when topping up.