Billing and payment options

Billing and Payment

For the convenience of its customers, Gibtelecom produces a unified monthly invoice for all its services: fixed, mobile and internet. Several payment options are available:

Direct Debit

As a Gibtelecom customer you can have your payment
automatically withdrawn from your bank account using
Direct Debit.

Advantages of paying by Direct Debit are:

  • No time wasted queuing or travelling when settling your invoice
  • Environmentally friendly: less paper = less waste!
  • First 2 months FREE line rental on application
  • Peace of mind - avoid worrying about having your service disconnected or losing your number(s)

Please contact one of our Customer Service Representatives to subscribe to Direct Debit.

Account Online

Account Online allows you to view details of your fixed, post-paid mobile, and internet accounts via the internet.

You will be able to keep track of calls and the services you are billed for with free itemised billing, settle accounts securely with a debit/credit card and view details of all the payments made to each account.

Security has obviously been our primary concern and Gibtelecom has

obtained a secure seal certificate from VeriSign authenticating the Account Online system as a fully encrypted, certified secure service. All online payments are submitted and processed by WorldPay, a secure debit/credit card authentication service.

To register and/or obtain further information on this service you can visit our Customer Service Centre, call us on 20052200, or click the MyAccount link at the top of this page. To register online you will need to have your ID to hand - for cutomers who have already provided us with identification signing up is just a click away.

 

Freepost

To pay by mail, please make sure you post your payment as early as possible. A return freepost envelope is included with each monthly bill.

Please place your cheque (with the reference number of the account(s) you are settling written clearly on the back) and the cut-off slip on the first page of your monthly invoice, in the freepost envelope provided.

In person

You may settle your monthly invoice in person at Gibtelecom's Customer Services Centre at 15/21 John Mackintosh Square. Opening hours are Monday to Friday 9:00 to 18:00 and Saturday 10:00 to 13:00.

Email bill

You can request that Gibtelecom send you your invoice by e-mail instead of by post. Bills are received promptly at the beginning of the month and can be sent to any email address of your choice, and accessed wherever you may be. Email bills are also beneficial to the environment as they save paper, and can be stored electronically saving space and paper.

To sign up please call us on 20052200 or visit our Customer Services Centre at 15/21 John Mackintosh Square.