Use data on the move with Mobile Internet


 

What are the data pricing plans for contract customers ?

 

Offering

Monthly charge

MB included

Out of bundle charge per MB

Mobile Internet 0

-

0

14p

Mobile Internet 100MB

£5

100

10p

Mobile Internet 250MB

£9

250

8p

Mobile Internet 500MB

£14

500

4p

Mobile Internet 3GB+

£29

Unlimited*

Nil

Mobile Internet 5GB+

£39

Unlimited*

Nil

 

* Once 3GB/5GB data allowance has been used, fair usage policies will apply and speeds will be reduced. 


 

What are the data bundle options for reload customers ? 

 

 

 

Offering

Bundle charge

MB included

Out of bundle charge

No bundle

-

-

14p

DATA250MB

£9

250

14p

DATA500MB

£14

500

14p

DATA3GB+

£29

Unlimited*

14p

DATA BB

£29

Unlimited* on BlackBerry service

14p

DATA5GB+

£39

Unlimited*

14p

 

All bundles will be active for 30 days.

 

* Once 3GB/5GB/BB data allowance has been used, fair usage policies will apply and speeds will be reduced.

 

 

 

How do I subscribe to a Mobile Internet data plan?

 

Contract plan customers can subscribe to a mobile internet plan by visiting the Customer Service Centre at 15/21 John Mackintosh Square or emailing customerservices@gibtele.com

 

Reload customers can activate data bundles by sending an SMS message to 8100 using the keywords (shown in block text) as follows:-

 

DATA250MB – 250MB mobile internet activation.

DATA500MB – 500MB mobile internet activation.

DATA3GB – unlimited mobile internet activation (subject to fair usage policy after 3GB).

DATA5GB - unlimited mobile internet activation (subject to fair usage policy after 5GB).

DATABB - unlimited mobile internet activation (subject to fair usage policy after 3GB) and BlackBerry service.

 

Data bundles will apply for 30 days from date of purchase and the bundle cost will be deducted from the reload credit balance. Data bundles can also be purchased when topping up reload accounts online at http://reload.gibtele.com

 

How do I check the status of my reload data bundle?

 

Reload customers can check the status of their reload bundles by texting DATACHECK to 8100 (free of charge). They will then get an SMS stating how many days are left on the unlimited bundle, or how much data consumption they have used on other data bundles. The text will also include bundle expiry dates and information on whether any bundles are pending.

 

What happens if I sign up for a data plan but end up needing more or if I want to change to a new plan under the new structure?

 

If you are a contract plan customer then simply pop into our Customer Service Centre or email customerservices@gibtele.com and change your plan at any point.

 

Reload customers may subscribe to a new bundle by texting the relevant shortcode to 8100 (even if you have an active bundle). 

 

What happens if I go over my purchased data limit?

 

For the packages/bundles with inclusive data limits, an out of bundle charge (as per the tables above) will be charged once the data limit is reached.

 

For unlimited data packages/bundles Gibtelecom’s fair usage policy (available on the Gibtelecom website) will apply once the specified limit (3GB or 5GB) is reached. This means that although basic internet use will still be available the speed will be throttled to 128kbps to avoid abuse and network congestion.

 

How will I know if I hit my threshold?

 

Customers will receive SMS notifications when they have reached 80% of their data threshold. In the case of reload data bundles, customers will also receive an SMS notification one day before the 30 day bundle is due to expire if all data has not been utilised. 

To check the usage or status of any of the above Mobile Internet products send DATACHECK by SMS to 8100 (free for reload customers) or call Gibtelecom's Network Operations Centre 24/7 on freephone 194.


What exactly will customers experience if throughput speeds are reduced?

 

If customers on 'unlimited' packages use the maximum data allowance identified in the fair usage policy for each plan during their monthly cycle, their data speeds may be reduced to 128kbps for the rest of that monthly plan cycle. During this time, they may experience slower page loads and lags in streaming media. Data speeds will return to normal as soon as the next plan month starts or next bundle is activated. (Note: this applies to contract 3G+ & 5G+ customers, and DATA1, DATA7, DATA30 and DATA3G+ reload customers)

 

 

 

How often would I have to use mobile applications to reach the 3GB allowance?

 

Any kind of streaming service consumes a lot of data This includes music services such as Spotify and movie applications, like Netflix. Other applications that must be refreshed regularly such as Google Maps, also eat up a lot of bandwidth. Skype, which allows for voice over IP calls, is another application that consumes a lot of bandwidth. Using any of these applications in excess could get users close to their data limits, but they can still be used in moderation. 

 

If I want to control my data usage, what can I do to make sure I don’t go over my data limit?

 

The first thing you could do is try to use data intensive internet applications in a Wi-Fi hot spot or using your home Wi-Fi network. Gibtelecom has a number of hotspots around Gibraltar (details available on the Gibtelecom website). The Wi-Fi service does not count towards your monthly mobile internet data consumption total. Another strategy is not to download songs or stream media over the 3G network as these are data intensive and can be downloaded faster on your home internet connection.

 

 

General Mobile Internet Questions

 

What is mobile internet?

 

It is just like the internet on your computer except you can access it on your phone or mobile device, so the only difference is the size of the screen and the fact that you can use it on the go

 

How do I access Mobile internet?

 

You need a 2G or 3G enabled phone or mobile device (a 3G handset is faster for browsing than a 2G one) to access the internet. Gibtelecom recommends you subscribe to a data plan before going online on your phone in order to get the best value.

 

How is data measured?

 

Mobile data is measured in kilobytes (KB), megabytes (MB) and gigabytes (GB).

1,024 KB = 1 MB

1,024 MB = 1 GB

 

How do I know how much data things use?

 

Most things that people do online use very little data. To give you an idea of how much (or little) data is required to do things online on your phone we have looked at some of the things you can do with 1GB:

 

-        Send 200,000 emails (text only)

-        Update your status 546,000 times on Facebook

-        Post 536,870 tweets

 

The richer the content the more data it will use. So a high quality video will use a lot more data than a photo, which in turn will use more data than a simple text email or a status update. A film for example is approximately 750MB.

 

 

What is the difference between uploading and downloading?

 

Downloading is what happens when you view, listen to or read things online. For example when you watch a video, open an attachment, visit a website or buy an application you are downloading.

 

Uploading is what happens when you add something to the internet from your phone. For example if you update your Facebook status, share a picture, add a video online or send an email you are uploading.

 

Gibtelecom, as is the case with most mobile operators, counts uploading as well as downloading when calculating your data usage.

 

Are there other costs I should be worried about?

 

There are no hidden costs, however if you have not subscribed to a data plan or go over the limit the data usage charge will be more expensive. Data usage when roaming is also not included in data bundles or packages and will be charged according to international operator charges. Data roaming is blocked by default for all reload bundles - this can be unblocked by calling Gibtelecom but may result in high international data charges. For details of the latest data roaming charges click here