Gibtelecom is committed to providing you with an excellent service.
 
To this end, it provides you, the customer, with a Service Level Agreement (SLA) which details Gibtelecom’s commitments and the compensation and or refund schemes available should these commitments not be met.
 
The Telephone Line service SLA is available on request from our Customer Service Centre at Europort, or alternatively it can be viewed on-line through our website at
 
http:/gibtelecom/Regulatory/SLA.qxp