How can we help?

COVID-19 Updates

15/5/2020

Help us support the GHA

Help Gibtelecom support the GHA during these challenging times by making a donation through our three premium rate numbers. Callers can dial the following numbers from any Gibtelecom fixed or mobile number:

  • 8992 to donate £2
  • 8995 to donate £5
  • 8997 to donate £10

Lines open until 31st May. No surcharges will apply. All proceeds collected by Gibtelecom will be combined with the GBC Open Day collections and will go directly to the GHA. Please seek bill payer’s permission before calling.

Stay home, stay safe.

16/04/2020

Gibtelecom offers community support

Gibtelecom were delighted to donate 20 iPads to Government today which will be used to help support our community, particularly those in need, during this difficult time.

 

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26/03/2020

Gibtelecom offers local businesses free cloud for next 3 months

Gibtelecom, through its data centre, is offering Gibraltar businesses, agencies and organisations its locally hosted Cloud Computing platform free of charge until 30th June to help them through these challenging times.

Gibtelecom’s Cloud infrastructure is popular in the demanding fintech, e-commerce and e-gaming industries. It can support high volumes of user connections and can be used to quickly setup informational websites, for example, or simply to increase storage and capacity to an already overloaded IT system.

Local businesses that have a requirement to deploy additional technology services and wish to take up this offer should contact us at cloud@gibtele.com Our team of engineers are available to work with you to provision internet-connected storage and computing resources within minutes.

24/03/2020

Free upgrade up to 100Mbps for all broadband customers

In these trying times, Gibtelecom understands the importance of being connected with your loved ones, now more than ever. We’re upgrading all fixed broadband customers, free of charge, up to 100Mb till 31st May. Whether home working, streaming or gaming online, we’ve got you covered

20/03/2020

New GIBTELECOM Store Opening Hours

An increasing number of customers are choosing to call us rather than visit us in-store. To support this change in customer demand, we are going to increase the teams' answering your calls and emails. At the same time, we will reduce the shop opening hours. The new opening hours are:

Monday to Friday: 09.00 to 15.00

This change will become effective from today and will allow GIBTELECOM to respond to a significant increase in the number of calls, emails and online interactions with our customers.

Customers can call us on 20052200, email us at customerservices@gibtele.com, or contact us through gibtele.com

 

19/03/2020

We are here to help

 

We understand that the current situation is causing uncertainty and concern for customers who need service, help or to pay their bills. Gibtelecom is here to help and provide the services that you need remotely via gibtele.com, 20052200 or customerservices@gibtele.com. These are unprecedented times, so please bear with us as we are experiencing exceptionally high demand for our services, as more customers work from home.  

 

We have created some tutorials and FAQ’s to help answer some of the questions you may have. These are available here and will be reviewed and updated regularly. We will continue to ensure that we deliver great service and support during these challenging times.  

 

19/03/2020

My Gibtelecom for Pay Monthly Customers

 

With My Gibtelecom online portal, you can view and pay bills and check your account history. You can also view your data, SMS and call usage, and add data to your plan. You can subscribe to new services, change plans, report service issues and add other users to your account. Register online here. You will need your account number and invoice number which can be found on a Gibtelecom bill. For help, call 20052200 or send us an email at customerservices@gibtele.com