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Customer Acquisitions Manager

Ref: SA0219

An exciting opportunity has arisen for an experienced individual to manage our Customer Acquisitions. 

Responsibilities include:
•  Customer and market insight:
•  Understand customers’ changing needs
•  interpret trends
•  monitor competition
•  identify clear innovation opportunities and formulate sound business cases
•  Identifying potential customers and new markets

Own, design, develop and deliver a customer acquisition/trading plan and customer propositions and promotions that:

•  are commercially sound
•  competitive, effective and relevant in the market
•  deliver against acquisition KPIs, forecasts and performance goals
•  help achieve business growth targets
•  Demonstrate and promote an impeccable customer experience and help manage across sales channels
•  Measurement and analysis of strategies, planning and adapting for continuous strategic development.

Qualifications/Skills and Experience

The successful candidate will:

•  Be educated to degree level in the areas of Marketing, Business or similar, demonstrable and experience in marketing and or sales.
•  Have a strong customer focus
•  Demonstrate experience with marketing and sales techniques
•  Manage both internal and external customer relationships
•  Have an excellent command of the English language and excellent verbal, written and interpersonal communication skills
•  Demonstrate outstanding commercial judgement and great numeracy skills
•  Be experienced in managing business social media channels
•  Be a valuable contributor to the team
•  Be a creative thinker and problem solver
•  Be self-motivated, multi-task and coordinate own work schedules to achieve business targets and deadlines
•  Be willing to learn and develop new skills and be flexible in working practices
•  Have strong analytical skills with the ability to interpret data
•  Have advanced Excel skills
•  Desire to work in a fast-paced environment and appetite to learn about all aspects of the business.

In addition the following would be desirable:

•  Have knowledge of the telecoms industry and Gibtelecom products and services
•  Demonstrated social media management experience

If interested please send your CV together with a short covering letter addressed to The Senior Human Resources Advisor at  

Please quote the vacancy reference on all correspondence

How to apply

If you are interested in learning more about current employment opportunities at Gibetelecom, please contact:

Human resources department

Telephone: (+350) 20052217


15/21 John Mackintosh Square, Gibraltar