How can we help?

Customer Acquisitions Manager

Ref: SA0219 | 1 November 2019

An exciting opportunity has arisen for an experienced individual to manage our Customer Acquisitions. 

Responsibilities include:
 
•  Customer and market insight:
•  Understand customers’ changing needs
•  interpret trends
•  monitor competition
•  identify clear innovation opportunities and formulate sound business cases
•  Identifying potential customers and new markets


Own, design, develop and deliver a customer acquisition/trading plan and customer propositions and promotions that:

•  are commercially sound
•  competitive, effective and relevant in the market
•  deliver against acquisition KPIs, forecasts and performance goals
•  help achieve business growth targets
•  Demonstrate and promote an impeccable customer experience and help manage across sales channels
•  Measurement and analysis of strategies, planning and adapting for continuous strategic development.

Qualifications/Skills and Experience

The successful candidate will:

•  Be educated to degree level in the areas of Marketing, Business or similar, demonstrable and experience in marketing and or sales.
•  Have a strong customer focus
•  Demonstrate experience with marketing and sales techniques
•  Manage both internal and external customer relationships
•  Have an excellent command of the English language and excellent verbal, written and interpersonal communication skills
•  Demonstrate outstanding commercial judgement and great numeracy skills
•  Be experienced in managing business social media channels
•  Be a valuable contributor to the team
•  Be a creative thinker and problem solver
•  Be self-motivated, multi-task and coordinate own work schedules to achieve business targets and deadlines
•  Be willing to learn and develop new skills and be flexible in working practices
•  Have strong analytical skills with the ability to interpret data
•  Have advanced Excel skills
•  Desire to work in a fast-paced environment and appetite to learn about all aspects of the business.

In addition the following would be desirable:

•  Have knowledge of the telecoms industry and Gibtelecom products and services
•  Demonstrated social media management experience

If interested please send your CV together with a short covering letter addressed to The Senior Human Resources Advisor at Careers@gibtele.com  

Please quote the vacancy reference on all correspondence


How to apply

If you are interested in learning more about current employment opportunities at Gibetelecom, please contact:

Human resources department

Telephone: (+350) 20052217

Email: careers@gibtele.com

15/21 John Mackintosh Square, Gibraltar