Junior IT Field Engineer

We are looking for a Junior IT Field Engineer to join our Managed Service Team.

Role

• Provide customer focussed technical support and maintenance to our business customers, working to agreed quality standards and service level agreements

• Provide remote and on-site installation and configuration of services for business customers

• Be part of an on-call rota for major incidents that require on-site support, responding to incidents within defined customer SLAs

• Creation of technical documentation for installations and supported services

Key Technical Skills/Requirements

• Hardware support, including Installation and basic troubleshooting of enterprise networking equipment

• Experience installing and supporting Microsoft Server and Windows desktop environments

• Understanding of Windows Active Directory and Office365 environments

• Understanding of TCP/IP, DNS and DHCP

Key Non-Technical Skills/Requirements

• Excellent customer service and communication skills with the ability to convey technical information to a non-technical audience, both verbally and in writing

• Ability to complete complex tasks methodically, with an eye for detail

• Enthusiastic and passionate about IT

• Excellent organisation, task prioritisation and time management skills

• Confidence going out to meet customers and working on client’s infrastructure

Desirable

• Experience in a similar position or proven experience working with IT infrastructure listed above

• Familiarity with PBX/VoIP/SIP systems

• Familiarity with CCTV/IP camera systems

• Familiarity with Fortinet, Cisco, Juniper products and services

• Knowledge of VMWare or other virtualisation technologies

• Knowledge of cloud services

• Microsoft, Cisco, Juniper, CompTIA or equivalent entry level IT certification