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Does the box come with a remote control? What if it breaks?

Yes .You get a Gibtelecom remote with each Sofi Set Top box. Note that you will still need to use your normal TV remote to turn your TV on and off as the Gibtelecom remote only controls the set top box.  

 

If your remote is faulty Gibtelecom will replace it free of charge, however if it breaks due to your own negligence e.g. because you’ve dropped liquid onto it or broken it through dropping it or crushing it then there will be a small fee for the replacement remote.