How can we help?

What do I do if I have an issue with my TV service?

Sofi customers can call Freephone 195 to reach Gibtelecom’s dedicated Sofi support helpline 24 hours a day, 7 days a week. 

You can also check out our online support pages to answer any questions you may have. 

Before you call it’s a good idea to restart your box by unplugging it and plugging it in again. This will force a reboot of the service and may fix any issues.