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FAQs

Yes, this isn’t an automatic upgrade. If switching from an existing plan, changes will take place on the first day of the following month. This product is available for residential customers only.

Existing customers can apply on this page. New customers can apply using the 'Apply Online' section on the Personal menu bar.

No. You can keep your number when upgrading to a Monster Bundle plan, whatever your previous local plan.

Wi-Fi is available wherever the ‘Gibtelecom Wi-Fi Service' SSID appears. At the time of launch the sites where metro Wi-Fi is available are:

Apes DenEuropa PointNapier Magdala Battery
Cable Car (bottom station)       FrontierOcean Village
Camp BayGarrison LibraryQueensway Quay
CasematesGibraltar MuseumSandy Bay
Catalan BayGreat Siege TunnelsSt Michael's Cave
Coach ParkJohn Mackintosh Square           Trafalgar Cemetery
Cruise TerminalLittle BayWestern Beach
Eastern BeachMoorish CastleMid Harbour Small Boat Marina

Locations are subject to change.

Please note that the Wi-Fi service is not designed for P2P use or multimedia streaming and has a limit of concurrent users so there may be times when there is some congestion on the network.

Wi-Fi services are limited to one device.

Yes. You can roam anywhere in over 175 countries.

If you are roaming in the European Economic Area, you can take your mobile allowance of minutes, SMS's and data with you whilst you roam.

For further information visit our Roaming or Roam Like at Home sections.

If you have a Gibtelecom fixed line this is priced at £8 per month and does not form part of the Monster Bundle. Fixed line calls are not included in this plan.

Mobile plan inclusions are:

1000 local on-net minutes 

1000 text messages

10GB of data

 

Note that since 1 June 2017 usage in the EEA will be included as part of allowances.

 

International calls, calls to other operators and calls to premium rate numbers are not included as part of the Monster Bundle.

Plan allowances include voice and data use when roaming in the EEA. Outside of the EEA standard roaming charges apply.