How can we help?

COVID- 19

13 Mar 20

These are unprecedented times for Gibraltar and worldwide as concerns over the spread of Coronavirus continue. Please be assured that our teams are working to ensure that our services continue uninterrupted. Customers are also reminded that they can interact remotely with Gibtelecom across various platforms.

 

Managing your services and account remotely

Gibtelecom offer a range of services and support options online and on the phone that will allow you to receive the same level of service.

 

My Gibtelecom is a user-friendly online portal that allows you to manage all services on your Gibtelecom account. Through My Gibtelecom, you can view and pay bills as well as check your account history. You can also view your data, SMS and call minutes usage and add data to your mobile plan as necessary. You may also subscribe to new services, change plans, report service issues and add other users to your account.

 

A My Gibtelecom mobile app is also available that will also allow you to view and pay bills and check usage and add data from a mobile device.

 

To use the My Gibtelecom online portal and mobile app you must first register online at my.gibtele.com – for this you need your Gibtelecom account number and a recent invoice number which can both be found on a recent Gibtelecom bill.

 

Go paperless

Customers are also encouraged to receive bills by email rather than by post and to pay by direct debit for convenience. Call 20052200 or email customerservices@gibtele.com to set this up.

 

Managing your Reload mobile

Reload (prepaid) customers are also able to top up and buy data online at gibtele.com or via the My Gibtelecom mobile app. Reload customers need to call 20052200 to setup and activate the app for use.

 

Download the My Gibtelecom mobile app

My Gibtelecom is available to download for free from the App Store and Google Play stores.

 

Assistance

Should you need any assistance, please contact our customer services team on 20052200 or customerservices@gibtele.com They will be happy to help you set up the above, or assist you with your payments and transactions, as well as answer any queries you may have. 


Latest News

New GIBTELECOM Store Opening Hours

More

Tutorial: How to Download My Gibtelecom App

More

Gibtelecom measures to increase social distancing & slow the spread of COVID-19

More