How can we help?

New customer application form

Make sure you have the following documents

  • High resolution scan of photographic ID (Passport or ID card)

  • Your bank account details (must be a Gibraltar or UK bank)

  • 10-15 minutes of your time

By completing this form you will be applying for landline, broadband and/or mobile services from Gibtelecom.

Step 1: About you

i.e. the photo page of a current valid passport or ID card.

File size must be under 2MB (PDF, JPEG, PNG formats)

Do you require a fixed line at £8 per month?

Do you require SuperSwift fibre broadband?

Do you require pay monthly mobile services?

Step 5: Payment details

Setup Direct Debit

Direct Debit Logo

If you prefer to complete the Direct Debit form on paper and send it to us, then download here and this step.

Postal Address:
Gibtelecom Ltd, 15/21 John Mackintosh Square, PO Box 929, Gibraltar


The Direct Debit safeguards and guarantees apply. No changes in the amount, date or frequency to be debited can be made without notifying you at least 10 working days in advance of your account being debited. In the event of any error being made in the payment of your Direct Debit, you are entitled to an immediate refund from your bank or building society. You have the right to cancel a Direct Debit Instruction at any time simply by writing to your bank or building society, with a copy to us.

In order to set up your Direct Debit Instruction online you will need to provide the following information through the setting up procedure (your cheque book or your bank statement contain all the bank details that you require):

  • Bank or building society name and account number, sort code and branch address.
  • If this is a personal account in the name of the Gibtelecom account holder continue with the set-up procedure
  • If you are not the account holder, or a paying using a business account a paper Direct Debit Instruction will be sent for completion and you must apply in person (with an authorisation letter from the Company if a business account is being used). Please click to end

Alternatively you can print off your on-screen Direct Debit Instruction and post it to us. If you are unable to print please contact us on +350 20052200 and we will post you a paper Direct Debit Instruction.

If you are happy to proceed with the Direct Debit process please confirm the following:

If you do not wish to proceed any further please

Please complete the following form to sign up for payment via Direct Debit:

Country limited to UK or Gibraltar only

Step 6: Order summary

Please review your application below and confirm details in order to submit your order:

Total monthly rental*:

* Monthly price does not include shipping and delivery costs as you will pay them only once. Our Gibtelecom Customer Services Team will contact you once your order has been processed.

First installment:

Thank you your order has been received

Our customer services team will be in touch to update you on your order status.