How can we help?

New Pay As You Go Data Bundles

7 day pass for £12

Out of bundle local call & text rates

We have a range of plans available to suit all usage needs, packed with inclusive data, minutes and text allowances so you don’t have to worry about paying per use. We do however understand that every once in a while, you may need to call or text out-of-bundle. To help keep things simple for our mobile customers, whether you are on Pay Monthly or Pay As You Go, all out of bundle local calls are now charged at 20p per minute, texts at 10p per SMS, and MMS at 25p per message. Whether you are calling a mobile, landline or a local off-net number, and at any time of day, since there are no peak or off-peak rates, the cost of making a call in Gibraltar is always the same. To make things even better, we are abolishing all call connection fees. We are also introducing per second charging across all calls after an initial one minute minimum. New rates are effective across all new and existing Pay Monthly plans and Pay As You Go as from 1st October 2020.

Additional Information

To check your credit balance dial the shortcode *100# and press send. Your credit balance will appear on your screen.

You can also dial Freephone 888 from your reload number. 

N.B. Please note that Freephone 888 is not available whilst roaming

reload customers can use their mobile abroad to receive calls and send and receive SMS messages with all operators with which Gibtelecom has a roaming agreement with, providing the account balance is sufficient. Outgoing calls can also be made with an increasing number of operators. You can check which operators this service is available with by visiting our roaming pages.

Please note that the validity period on your reload service is 270 days from the date of your last credit recharge (bundle purchases are not included), after which any outstanding credit will be lost. You then have an extra month in which you will only be able to receive calls and replenish your account. If your account is not replenished service will be lost for a further 90 days, after which your reload account will be disconnected resulting in the loss of your reload mobile number. During these 90 days service will be restricted but can be restored by replenishing your account.

Dial freephone 888 and press 3 to access customer services. Alternatively you may also dial 194 free for any mobile faults or configuration assistance.

Check the reload T&Cs for latest call rates.

Terms & Conditions