The electronic communications market in Gibraltar is regulated by the Gibraltar Regulatory Authority (GRA), who has designated Gibtelecom as having a significant market power in the various EU defined communication markets. Consequently, the GRA has imposed certain obligations on Gibtelecom, which include transparency, non-discrimination and price controls, amongst others.

Gibtelecom provides a Reference Unbundling Offer (RUO) for alternative providers to contract to use certain elements of Gibtelecom's copper infrastructure and a Reference Interconnect Offer (RIO) to connect to Gibtelecom's fixed and mobile networks.

For more information on our wholesale products or regulatory matters please click the relevant link below or contact our Regulatory department on 20052278 or regulatory@gibtele.com

Wholesale

If you are interested in entering into discussions with Gibtelecom on wholesale matters contact our Regulatory department on the details above.

Please see the relevant section for further information. 

Reference Interconnect Offer (RIO)

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Reference Unbundling Offer (RUO)

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Reference Leased Line Offering (RLLO)

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Reference Interconnect Offer (RIO)

Gibtelecom’s Reference Interconnect Offer (RIO) establishes the legal, operational and technical aspects of interconnection between Gibtelecom’s network and the networks of other licensed operators in Gibraltar.

Reference Unbundling Offer (RUO)

Gibtelecom’s Reference Unbundling Offer (RUO) establishes the legal, operational and technical aspects of local loop unbundling services which Gibtelecom offers to other licensed operators in Gibraltar.

The current RUO product caters for the whole range of unbundling services, including full and sub-loop unbundling. Under EU Regulation 2887/2000 on local loop unbundling, the GRA may require amendments to be made to the RUO, where these are justified.

Reference Leased Lines Offer (RLLO)

Gibtelecom's Reference Leased Line Offer (“Agreement”), which is presented in the form of a standard contract, deals with specific national Wholesale Leased Line Services which Gibtelecom offers to operators authorised under the Communications Act 2006, operating in the Gibraltar market.

Full description

Network Price List

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RLLO Process Manual

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Reference Leased Line Offer (RLLO)

View SLA

Confidentiality

If you wish to contract a Reference Leased Line Offer (RLLO) from Gibtelecom you will need to sign a non-disclosure agreement (NDA).

For a copy of this NDA contact regulatory@gibtele.com

Public Consultations

The Gibraltar Regulatory Authority (GRA) carries out public consultations, on occasion, before issuing a Decision Notice. These public consultations allow operators and other interested parties to answer a series of questions which the GRA takes into account when publishing its decision. They are non-confidential and aimed at increasing transparency for market players. Full responses to all Public Consultations are available on the GRA’s website www.gra.gi

Please click on the links below to see Gibtelecom's responses to the various Public Consultations issued by the GRA.

GRA Public Consultations - Market Analyses

The Communications Act 2006, transposing the 2003 EU set of Communications Directives, and now amended by the Communications (Amendment) Regulations of 2011, requires the Gibraltar Regulatory Authority (GRA) to carry out Market Analyses to ascertain the state of the communications market in Gibraltar.

During 2007, Gibtelecom submitted responses to the three extensive Market Analysis Public Consultation reports issued by the Gibraltar Regulatory Authority.

The consultations, which were issued by the GRA on 10 April 2007, were the culmination of a set of comprehensive analyses on the state of the local telecommunications market and which were initiated last year. The analyses are a requirement of the Communications Act 2006, which was implemented in June 2006 and transposed the 2003 EU Communications Framework.

In each report, Gibtelecom is being designated as having Significant Market Power (SMP) in the defined markets and a set of obligations, or ‘remedies’ are being applied in each. The remedies, which are only applied to SMP-designated operators, can vary from price control to applying policies of non-discrimination to price publication and accounting separation.

The GRA issued a further public consultation in June 2009 assigning SMP on CTS (Gibraltar) Ltd in their own fixed and mobile networks. Gibtelecom submitted a response to this public consultation.

In 2011, the GRA issued public consultations on its second round of market analyses. In each consultation, the GRA proposes to maintain the SMP status on Gibtelecom. Gibtelecom submitted substantive responses to each public consultation.

Click on the links below to view copies of Gibtelecom's responses to each Public Consultation and associated correspondence.

2007

Response to public consultation on retail fixed markets

Response to public consultation on wholesale fixed markets

Response to public consultation on wholesale mobile markets

Follow up response to public consultation on wholesale mobile markets

Second follow up response to public consultation on wholesale mobile markets

2009

Response to public consultation on wholesale termination markets

2011

Response to public consultation on wholesale call origination and termination

Response to public consultation on wholesale voice call termination and wholesale SMS termination

2012

Response to public consultation on wholesale voice call termination and wholesale SMS termination on individual mobile networks

2013

Response to public consultation on 4G mobile services & liberalisation of mobile bands


2014

Response to public consultation on access to the public telephone network at a fixed location

Response to public consultation on wholesale call origination and termination

Response to public consultation on wholesale mobile voice call and SMS termination

2015

Response to public consultation on wholesale fixed call origination and termination

Response to public consultation on wholesale mobile markets

2017

Response to public consultation on wholesale and retail broadband markets

GRA Public Consultations - Network termination points

The Gibraltar Regulatory Authority (GRA) issued on 7 April 2008 a Public Consultation document addressing Network Termination Points (NTP). The document sought interested parties’ views as to whether there is a need for the GRA to further define NTPs and the location of these within a network. In addition, the GRA is also seeking to assess whether access to in-building wirings should be made available to other operators, including making these available at set prices.

Response to public consultation on network termination points

GRA public consultations - Retail price controls

The Gibraltar Regulatory Authority (GRA) issued on 11 August 2008 a Public Consultation document addressing Retail Price Control - Application of rebalancing and a price cap control on Gibtelecom. The document is a continuation of the Market Analyses consultations initiated in 2007 and sought interested parties’ views on the application of certain price control mechanisms on Gibtelecom.

Gibtelecom's submission reiterated the Company's position that it should be allowed to complete the tariff rebalancing exercise started over seven years ago prior to any price cap or other form of price regulation. This view is supported by EU telecommunications law as rebalancing is a requirement and prerequisite to full liberalisation in a telecommunications market.

Gibtelecom also question some GRA proposals for fixed broadband access and services. Gibtelecom states that this market has not been defined by the GRA as part of the Market Analyses process and should therefore not be subject to retail fixed price controls.

On 26 April 2010 the GRA issued a follow-up consultation addressing and clarifying the compliance requirements of the retail price controls.

Response to public consultation on retail price controls

Response to follow-up public consultation on retail price controls

GRA Public Consultations - Universal Service Obligations

The Gibraltar Regulatory Authority issued public consultation 04/09 on 11 June 2009 on the designation of universal service provider. The GRA’s proposals designate Gibtelecom as universal service provider for a period of three years ending 30 September 2012.

Response to public consultation 04/09 designation of universal service provider

On 29 June 2012 the GRA issued public consultation 06/12 proposing to extend the 2009 designation of universal service provider on Gibtelecom for another three years to 2015.

Response to Public consultation 06/12 on designation of Universal Service Provider

On 9 September 2015 the GRA issued public consultation C07/15 proposing to extend the 2012 designation of universal service provider on Gibtelecom for another three years to 2018.

Response to Public consultation C07/15 on designation of Universal Service Provider

GRA Public Consultations - Accounting Separation

The Gibraltar Regulatory Authority (GRA) issued on 30 September 2010 a Public Consultation document addressing Accounting Separation and Cost Accounting Systems – Compliance under SMP obligations. This public consultation deals with the GRA’s position with regard to accounting separation and cost accounting obligations and compliance of relevance to Decisions 03/08; 04/08 and 05/08 on Market Reviews published 11th August 2008 and builds upon Statement No. 07/08 on Accounting Separation, Cost Orientation, Cost Accounting methods and compliance under SMP Obligations.

Response to 2016 public consultation on cost accounting methodology

Response to public consultation on accounting separation

Response to 2014 public consultation on accounting separation, cost accounting systems, cost orientation and retail price notification

GRA Public Consultations - General conditions

On 15 August 2011 the Gibraltar Regulatory Authority (GRA) issued a public consultation on Changes to General Conditions. This public consultation deals with the GRA's proposed changes to the conditions applicable to notified undertakings further to the introduction of the new telecoms reform package in May 2011.

Response to public consultation on changes to general conditions

GRA Public Consultations - Number portability

On 7 February 2012 the GRA issued Direction A01/2012 amending Direction A01/2010 on number portability. The new Direction removes the previous GRA requirement to host the number portability database in Gibraltar. As part of correspondence leading up to the publication of Direction A01/2012, Gibtelecom had submitted comments as to whether moving the database outside Gibraltar was the right approach. Gibtelecom’s submission is found below.

Gibtelecom's submission on Number Portability

GRA Direction Notices

Direction A01/2012

Direction A01/2010

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