Terms
& conditions

1. Gibtelecom hereby agrees to provide you with the Service on the terms and conditions of this contract.

2. The Customer hereby agrees to pay on demand for the appropriate charges as set out by Gibtelecom.

3. The Customer shall (if required by Gibtelecom) at all times maintain with Gibtelecom a Deposit from which Gibtelecom is hereby authorised to collect the payments and which shall be topped up by the Customer so that the Deposit does not at any time fall below an amount to be determined by Gibtelecom from time to time. The Customer shall not be entitled to any interest on the Deposit. Upon termination of the Agreement, subject to any rights of set-off which Gibtelecom may have against the Customer, the amount on deposit shall be returned by Gibtelecom to the Customer.

4. The Customer shall obtain and maintain in force any permit, licence, consent, authorisations and approvals which may be required from time to time by the Customer for the purpose of using the Service.

5. The Customer warrants, represents and undertakes that it will comply with all applicable Gibraltar laws and regulations relating to its business, instructions or guidelines issued from time to time by regulatory authorities, relevant licences and any other codes of practice which apply to the Customer in Gibraltar.

6. The Customer shall permit Gibtelecom staff to enter Customer’s premises for the purpose of constructing, inspecting, maintaining, altering or removing the installation.

7. The Customer hereby indemnifies and agrees to save harmless Gibtelecom from and against all claims, actions, losses, proceedings or liabilities whatsoever or howsoever arising out of or in connection with the Service.

8. The Customer shall not use the Service:-

(a) for sending any message which is offensive, abusive or indecent

(b) for making annoyance or malicious calls

(c) for any unlawful purpose or in an unlawful manner

9. Gibtelecom may interrupt or terminate the service to any customer contravening Clause 8 and may refuse to restore service.

10.  Gibtelecom shall not be liable to the Customer in contract, tort or otherwise for death, illness or personal injury caused to the Customer through the use of the Service.

11.  Gibtelecom shall not be liable to the Customer in contract, tort or otherwise for any financial loss or damage, whether direct or indirect, whatsoever or however arising from or as a result of any break in, suspension or malfunction of the Service.

12.  Gibtelecom may temporarily suspend the Service without notice for the purpose of repair, maintenance, improvement thereof or to maintain the security and integrity of the service and or Gibtelecom networks.

13. The customer agrees to pay any Connection and/or Installation Fees applicable to the Service being provided.

14.  Gibtelecom shall invoice the Customer monthly for the services provided and the Customer shall make the payments to Gibtelecom on the date shown for payment on the invoice. For up to date information of our:

(a) Pricing for individual products is included in the product specific page for that service on Gibtelecom’s website

(b) Some products may have additional terms and conditions specific to that product.

15.  Gibtelecom may without prejudice to its rights, terminate the Agreement and suspend the service without notice, whether wholly or partly if the Customer fails to make payments promptly. If the suspended service is restored a reconnection fee may be charged to the customer, as may be determined by Gibtelecom.

16.(a) Subject to clause 16. (b), (c), and (d) this Agreement shall be for a period of one year from the date of acceptance by Gibtelecom as indicated upon application via email, e-form or instore; and thereafter shall continue in force until terminated by either party upon one month's notice in writing to each other.

(b) Unless otherwise indicated, Clause 16.(a) shall not apply to (i) Customers applying for Gibtelecom’s Fibre broadband service who at the time of acceptance by  Gibtelecom as indicated in the Application Form are existing  Gibtelecom retail broadband service Customers; and (ii) had been a  Gibtelecom retail broadband Customer for a period exceeding 12 months prior to their application for  Gibtelecom’s broadband service.

(c) Customers applying for Gibtelecom's broadband service who at the time of acceptance by Gibtelecom as indicated in the Application Form are existing Gibtelecom retail broadband Customers but have only been so for a period being less than 12 months prior to their application for Gibtelecom’s broadband service will be bound to the contract term applying at the time of their original application for the Gibtelecom retail broadband service.

(d) For the avoidance of doubt, in all cases under clauses 16. (b) and (c), the Agreement shall continue in force until terminated by either party upon one month’s notice in writing to each other.

17. This Agreement may be terminated forthwith:-

(i) by Gibtelecom

(a) If the Customer shall fail to make payments promptly

(b) If the Customer fails to observe and comply with the Terms and Conditions

(ii) by either party

(a) in the event of the other party having a receiver or a liquidator appointed or passing a resolution for winding up or a court shall make an order to that effect or being a partnership shall be dissolved or being an individual shall commit an act of bankruptcy or enter into a composition or arrangement with creditors.

18. The Customer is responsible for the line and for any apparatus belonging to Gibtelecom within the boundary of your premises and for their proper use; if they are lost, non-returned, destroyed or damaged (except for fair wear and tear) the Customer must pay our charge for their replacement and/or repair. The Customer must not interfere with it nor permit anybody else to do so.

19. The Customer may connect his equipment to the line only by means of a socket installed and maintained by Gibtelecom, unless we agree otherwise and we may withdraw our agreement by reasonable notice. Your equipment must not be used with your line (whether connected or not) except in accordance with our appropriate terms and conditions for the attachment of customer’s equipment to our telecommunications systems in force from time to time. In addition, you must not allow any other person to do any of the things forbidden by this paragraph.

20.  Gibtelecom will not be held responsible for any Third Party Equipment connected to its network. In the event that any reported fault is determined by Gibtelecom to be caused by said Third Party Equipment, then a Call-Out Charge will be levied

21. The Customer shall not assign the Agreement.

22. Neither party shall be liable to the other for any breach of the agreement caused by Act of God, insurrection, riot, civil disorder, war military operations, local emergency, acts or omission of government or other competent authority,  Gibtelecom’s compliance with any statutory or other legal obligation, industrial disputes of any kind (whether or not involving  Gibtelecom’s employees) fire, lightning, explosion, flood, subsidence, weather of exceptional severity, acts or omissions of persons for whom  Gibtelecom is not responsible (including in particular other telecommunications service providers) or any other cause whether similar or dissimilar outside  Gibtelecom’s reasonable control.

23. This Agreement is subject to the Laws of Gibraltar, and Gibtelecom and the Customer submit to the exclusive jurisdiction of the courts of Gibraltar.

24. Gibtelecom's Privacy policy forms part of these terms and conditions. By agreeing to these terms and conditions you also give your consent to the way we process your personal information under our privacy policy.  The policy is available on request from our Customer Services Centre at 15/21 John Mackintosh Square and also at www.gibtele.com/privacy-policy Gibtelecom also has a Consumer Code of Practice detailing what you should do in the event you wish to register a complaint. The Consumer Code of Practice is found athttp://www.gibtele.com/consumer-code-of-practice

25. Gibtelecom may adjust the amounts Customers have to pay for the Service, not more than once in every twelve (12) month period by such amount as reflects the annual increase in RPI as published in the latest available General Index of Retail Prices Notification issued by Her Majesty’s Government.

DEFINITIONS

"Agreement" means the Application Form and these General Terms and Conditions, together with any relevant/applicable service level agreement and any other terms and conditions for specific products and/or services

"Application Form" means the application form for the relevant service

"Connection Fee" means any Initial, non-refundable one-off charge which may be necessary for the connection of the service.

"Customer" and “you” means the applicant named in the Application Form

"Installation Fee" means any charge necessary for the Installation of the service

"Payments" means all or any of (a) the connection charge as appearing on your bill (b) the monthly rental charge as appearing on your bill (c) all other telephone charges for calls made from your telephone line in accordance with the applicable rates in force at the time of billing (d) any other charge, which may be varied by Gibtelecom from time to time, in connection with the service

"Service" means any service provided by Gibtelecom at the request of the Customer. Emergency Services calling facilities are available on all Gibtelecom fixed line and mobile voice calling services. During electrical power outages, access to emergency services from a fixed line may be affected if you have a cordless handset. Calling location information is not available on any Gibtelecom service.

"Terms and Conditions" means these Terms and Conditions.

"Third Party Equipment" means any equipment which has not been installed or approved by Gibtelecom.

“RPI” means the Index of Retail Prices from time to time published by the Government of Gibraltar or any replacement index.

CALL-OUT CHARGE

Weekdays - £60 per hour with a minimum charge of £180 (three hours)

Weekends - £80 per hour with a minimum charge of £240 (three hours)

Gibtelecom Ltd

15/21 John Mackintosh Square

PO Box 929

Gibraltar +350 20052200

Email: care@gibtele.com

GIBTELECOM’s standard Terms and Conditions, available at www.gibtele.com or from our Customer Care apply to all services forming part of this bundle
1. These bundles include the following services:
- Mobile plan with included data, minutes and SMS.
- Broadband
- Landline with unlimited calls to local mobiles and landlines
- Gibtelecom TV on 1 TV and 1 mobile device

2. This offer only applies to Gibtelecom’s Residential customers.

3. There is a minimum period of 1 year for services included as part of this bundle.

4. The service starts on the date we activate it (Service Start Date). If we have to visit to install the broadband service, it will be activated after the installation is complete. The minimum period applies as from the Service Start Date.

5. Should you terminate any of the services prior to the end of the minimum period you will be liable to pay a Cease Charge of the total of the Monthly Charges for the remainder of the Minimum Term.

6. Inclusive usage as part of the Mobile plan includes local usage when on the Gibtelecom network. International calls and mobile usage whilst roaming abroad (other than within the EEA) does not form part of this Bundle and will be charged as per advertised rates for the mobile plan on the Company’s website.

7. Nominal broadband speeds are dependent on network conditions, in-building wiring and distance from Gibtelecom fibre distribution nodes. Simultaneous use of multiple devices and external factors, such as internet congestion beyond Gibtelecom’s network, can also affect performance. Service delivery is subject to the maximum available fibre broadband speed in your area.

8. Gibtelecom’s Landline Unlimited Local Minutes Plan includes the following services:

- An inclusive set of unlimited anytime local fixed and mobile, on-net and off-net, minutes. Calls to premium numbers; directory enquiries; special services; and short-code numbers are not included. Fair Usage Policy applies.

9. Gibtelecom TV is available exclusively to Gibtelecom residential broadband customers and will only work on the Gibtelecom network. Gibtelecom will provide you with the Set Top Box; HDMI cable; power cable and remote control.

10. When terminating the Service in the middle of a month you will be credited the pro-rata rental for the remaining number of days until the end of the month. This credit will be applied to the bill following the deactivation of the Service.

Fair Usage Policy

The Landline Unlimited Local Minutes Plan is designed to be suitable for customers with typical usage patterns, and they are priced on this basis. Accordingly, it is important that you understand what we consider to be “fair usage” in terms of the services that we provide to you.

If your usage goes beyond the limits set out in this policy, you may be subject to additional charges or, in some circumstances, we may suspend your use of the services. Please note that it is a requirement of your contract with us that you comply with this Fair Usage Policy.

Calls will be restricted to 1,500 calls per calendar month. Each of these calls will also be limited to a maximum of 60 minutes. Any minutes generated beyond the 1,500 calls allowance per month will be subject to Gibtelecom’s Standard calling rates. Calls over 60 minutes in duration may be either charged at Gibtelecom’s Standard calling rates or will be disconnected upon reaching this limit.

We have no obligation to monitor your usage to ensure that you do not exceed this Fair Usage Policy or any applicable limits.

1. Gibtelecom hereby agrees to provide you with the Broadband Services (the “Service”) on the terms and conditions of this Agreement. 

2. Gibtelecom’s General Terms and Conditions of Service do not apply to the Services.  These  Terms and Conditions shall apply to all contracts for the provision of Broadband Services commencing on or after 1 September 2019.

3. The Customer hereby agrees to pay on demand for the appropriate charges as set out by Gibtelecom. 

4. Gibtelecom shall invoice the Customer monthly for the Service and the Customer shall make the payments to Gibtelecom on the date shown for payment on the invoice. For up to date pricing information in respect of the Service please visit Gibtelecom’s website at www.gibtele.com. For methods of payment, please visit http://www.gibtele.com/faqs

5. The Customer shall obtain and maintain in force any permit, licence, consent, authorisations and approvals which may be required from time to time by the Customer for the purpose of using the Service.

6. The Customer warrants, represents and undertakes that it will comply with all applicable Gibraltar laws and regulations relating to its business, instructions or guidelines issued from time to time by regulatory authorities, relevant licences and any other codes of practice which apply to the Customer in Gibraltar.

7. The Customer shall permit Gibtelecom staff to enter Customer’s premises for the purpose of constructing, inspecting, maintaining, altering or removing the installation.

8. The Customer hereby indemnifies and agrees to save harmless Gibtelecom to the fullest extent permitted by law from and against all claims, actions, losses, proceedings or liabilities whatsoever or howsoever arising out of or in connection with the Service.

9. The Customer shall not use the Service:-

(a) for sending any message which is offensive, abusive or indecent

  (b) for making annoyance or malicious calls

  (c) for any unlawful purpose or in an unlawful manner

10. Gibtelecom may interrupt or terminate the Service to any customer contravening Clause  9 and may refuse to restore Service.

11. Gibtelecom shall not be liable to the Customer in contract, tort or otherwise for death, illness or personal injury caused to the Customer through the use of the Service.

12. Gibtelecom shall not be liable to the Customer in contract, tort or otherwise for any financial loss or damage, whether direct or indirect, whatsoever or however arising from or as a result of any break in, suspension or malfunction of the Service.

13. Gibtelecom may temporarily suspend the Service without notice for the purpose of repair, maintenance, improvement thereof or to maintain the security and integrity of the Service and or Gibtelecom networks.

14. Gibtelecom may without prejudice to its rights, terminate the Agreement and suspend the Service without notice, whether wholly or partly if the Customer fails to make payments promptly. If the suspended Service is restored a reconnection fee may be charged to the customer, as may be determined by Gibtelecom.

15. This Agreement shall be for a period of one year and thereafter shall continue in force until terminated by either party upon one month's notice in writing to each other.

16. This Agreement may be terminated forthwith:-

 (i) by Gibtelecom

(a) If the Customer shall fail to make payments promptly

  (b) If the Customer fails to observe and comply with the terms of this Agreement

(ii) by either party in the event of the other party having a receiver or a liquidator appointed or passing a resolution for winding up or a court shall make an order to that effect or being a partnership shall be dissolved or being an individual shall commit an act of bankruptcy or enter into a composition or arrangement with creditors. 

17. The Customer is responsible for the line and for any apparatus belonging to Gibtelecom within the boundary of your premises and for their proper use; if they are lost, non-returned, destroyed or damaged (except for fair wear and tear) the Customer must pay our charge for their replacement and/or repair. The charge for replacing a damaged router or for non-return is £77. The Customer must not interfere with it nor permit anybody else to do so.

18. The Customer may connect his equipment to the line only by means of a socket installed and maintained by Gibtelecom, unless we agree otherwise and we may withdraw our agreement by reasonable notice. Your equipment must not be used with your line (whether connected or not) except in accordance with our appropriate terms and conditions for the attachment of customer’s equipment to our telecommunications systems in force from time to time. In addition, you must not allow any other person to do any of the things forbidden by this paragraph.

19. Gibtelecom will not be held responsible for any Third Party Equipment connected to its network. In the event that any reported fault is determined by Gibtelecom to be caused by said Third Party Equipment, then a Call-Out Charge will be levied

20. The Customer shall not assign the Agreement.

21. Neither party shall be liable to the other for any breach of the agreement caused by Act of God, insurrection, riot, civil disorder, war military operations, local emergency, acts or omission of government or other competent authority,  Gibtelecom’s compliance with any statutory or other legal obligation, industrial disputes of any kind (whether or not involving  Gibtelecom’s employees) fire, lightning, explosion, flood, subsidence, weather of exceptional severity, acts or omissions of persons for whom  Gibtelecom is not responsible (including in particular other telecommunications service providers) or any other cause whether similar or dissimilar outside  Gibtelecom’s reasonable control.

22. This Agreement is subject to the Laws of Gibraltar, and Gibtelecom and the Customer submit to the exclusive jurisdiction of the courts of Gibraltar.

23. By agreeing to these terms and conditions you confirm that you have read and understood our Privacy Policy  which explains  the way we process your personal information.  The policy is available on request from our Customer Services Centre at 15/21 John Mackintosh Square and also at www.gibtele.com/privacy-policy Gibtelecom also has a Consumer Code of Practice detailing what you should do in the event you wish to register a complaint. The Consumer Code of Practice is found at http://www.gibtele.com/consumer-code-of-practice

DEFINITIONS

"Agreement" means the Application Form and these  Terms and Conditions, together with any relevant/applicable service level agreement(s) and any other applicable terms  

“Broadband Service (or Services)” means the provision by Gibtelecom of internet connectivity services through a Gibtelecom fixed line

"Customer" and “you” means the applicant named in the Application Form

"Payments" means all or any sums due from you to Gibtelecom under this Agreement in connection with the Service

"Terms and Conditions" means these Terms and Conditions.

"Third Party Equipment" means any equipment which has not been installed or approved by Gibtelecom.

Emergency Services calling facilities are available on all Gibtelecom fixed line and mobile voice calling services. During electrical power outages, access to emergency services from a fixed line may be affected if you have a cordless handset. Calling location information is not available on any Gibtelecom Service.

Gibtelecom hereby agrees to provide you with the Broadband Services (the “Service”) on the terms and conditions of this Agreement.

Gibtelecom’s General Terms and Conditions of Service do not apply to the Services. These Terms and Conditions shall apply to all contracts for the provision of Broadband Services commencing on or after 1 September 2019.

The Customer hereby agrees to pay on demand for the appropriate charges as set out by Gibtelecom.

Gibtelecom shall invoice the Customer monthly for the Service and the Customer shall make the payments to Gibtelecom on the date shown for payment on the invoice. For up to date pricing information in respect of the Service please visit Gibtelecom’s website at www.gibtele.com. For methods of payment, please visit http://www.gibtele.com/faqs

The Customer shall obtain and maintain in force any permit, licence, consent, authorisations and approvals which may be required from time to time by the Customer for the purpose of using the Service.

6. The Customer warrants, represents and undertakes that it will comply with all applicable Gibraltar laws and regulations relating to its business, instructions or guidelines issued from time to time by regulatory authorities, relevant licences and any other codes of practice which apply to the Customer in Gibraltar.
7. The Customer shall permit Gibtelecom staff to enter Customer’s premises for the purpose of constructing, inspecting, maintaining, altering or removing the installation.
8. The Customer hereby indemnifies and agrees to save harmless Gibtelecom to the fullest extent permitted by law from and against all claims, actions, losses, proceedings or liabilities whatsoever or howsoever arising out of or in connection with the Service.
9. The Customer shall not use the Service:-

(a) for sending any message which is offensive, abusive or indecent

(b) for making annoyance or malicious calls

(c) for any unlawful purpose or in an unlawful manner

10. Gibtelecom may interrupt or terminate the Service to any customer contravening Clause 9 and may refuse to restore Service.
11. Gibtelecom shall not be liable to the Customer in contract, tort or otherwise for death, illness or personal injury caused to the Customer through the use of the Service.
12. Gibtelecom shall not be liable to the Customer in contract, tort or otherwise for any financial loss or damage, whether direct or indirect, whatsoever or however arising from or as a result of any break in, suspension or malfunction of the Service.
13. Gibtelecom may temporarily suspend the Service without notice for the purpose of repair, maintenance, improvement thereof or to maintain the security and integrity of the Service and or Gibtelecom networks.
14. Gibtelecom may without prejudice to its rights, terminate the Agreement and suspend the Service without notice, whether wholly or partly if the Customer fails to make payments promptly. If the suspended Service is restored a reconnection fee may be charged to the customer, as may be determined by Gibtelecom.
15. This Agreement shall be for a period of one year and thereafter shall continue in force until terminated by either party upon one month's notice in writing to each other.
16. This Agreement may be terminated forthwith:-

(i) by Gibtelecom

(a) If the Customer shall fail to make payments promptly

(b) If the Customer fails to observe and comply with the terms of this Agreement

(ii) by either party in the event of the other party having a receiver or a liquidator appointed or passing a resolution for winding up or a court shall make an order to that effect or being a partnership shall be dissolved or being an individual shall commit an act of bankruptcy or enter into a composition or arrangement with creditors.

17. The Customer is responsible for the line and for any apparatus belonging to Gibtelecom within the boundary of your premises and for their proper use; if they are lost, non-returned, destroyed or damaged (except for fair wear and tear) the Customer must pay our charge for their replacement and/or repair. The charge for replacing a damaged router or for non-return is £77. The Customer must not interfere with it nor permit anybody else to do so.
18. The Customer may connect his equipment to the line only by means of a socket installed and maintained by Gibtelecom, unless we agree otherwise and we may withdraw our agreement by reasonable notice. Your equipment must not be used with your line (whether connected or not) except in accordance with our appropriate terms and conditions for the attachment of customer’s equipment to our telecommunications systems in force from time to time. In addition, you must not allow any other person to do any of the things forbidden by this paragraph.
19. Gibtelecom will not be held responsible for any Third Party Equipment connected to its network. In the event that any reported fault is determined by Gibtelecom to be caused by said Third Party Equipment, then a Call-Out Charge will be levied
20. The Customer shall not assign the Agreement.
21. Neither party shall be liable to the other for any breach of the agreement caused by Act of God, insurrection, riot, civil disorder, war military operations, local emergency, acts or omission of government or other competent authority, Gibtelecom’s compliance with any statutory or other legal obligation, industrial disputes of any kind (whether or not involving Gibtelecom’s employees) fire, lightning, explosion, flood, subsidence, weather of exceptional severity, acts or omissions of persons for whom Gibtelecom is not responsible (including in particular other telecommunications service providers) or any other cause whether similar or dissimilar outside Gibtelecom’s reasonable control.
22. This Agreement is subject to the Laws of Gibraltar, and Gibtelecom and the Customer submit to the exclusive jurisdiction of the courts of Gibraltar.
23. By agreeing to these terms and conditions you confirm that you have read and understood our Privacy Policy which explains the way we process your personal information. The policy is available on request from our Customer Services Centre at 15/21 John Mackintosh Square and also at www.gibtele.com/privacy-policy Gibtelecom also has a Consumer Code of Practice detailing what you should do in the event you wish to register a complaint. The Consumer Code of Practice is found at http://www.gibtele.com/consumer-code-of-practice
24. 24. Gibtelecom may adjust the amounts Customers have to pay for the Service, not more than once in every twelve (12) month period by such amount as reflects the annual increase in RPI as published in the latest available General Index of Retail Prices Notification issued by Her Majesty’s Government.

DEFINITIONS

"Agreement" means the Application Form and these Terms and Conditions, together with any relevant/applicable service level agreement(s) and any other applicable terms

“Broadband Service (or Services)” means the provision by Gibtelecom of internet connectivity services through a Gibtelecom fixed line

"Customer" and “you” means the applicant named in the Application Form

"Payments" means all or any sums due from you to Gibtelecom under this Agreement in connection with the Service

"Terms and Conditions" means these Terms and Conditions.

"Third Party Equipment" means any equipment which has not been installed or approved by Gibtelecom.

“RPI” means the Index of Retail Prices from time to time published by the Government of Gibraltar or any replacement index.

Emergency Services calling facilities are available on all Gibtelecom fixed line and mobile voice calling services. During electrical power outages, access to emergency services from a fixed line may be affected if you have a cordless handset. Calling location information is not available on any Gibtelecom Service.

1.  GIBTELECOM’s standard Terms and Conditions, available above or from our Customer Service Centre apply to all services forming part of this bundle

 2. This promotion includes the following services:

- A mobile plan with included data, minutes and SMS.

- Broadband

- Gibtelecom TV on 1 TV and 1 mobile device

3.   This offer only applies to Gibtelecom’s Residential customers.

4.   There is a minimum period of 1 year for services included as part of this bundle. A new minimum term of 1 year will apply to existing bundle customers when contracting the Gibtelecom TV service, commencing from the Service Start Date for the Gibtelecom TV subscription. 

5.  The service starts on the date we activate it (Service Start Date). If we have to visit to install the broadband service, it will be activated after the installation is complete. The minimum period applies as from the Service Start Date.

6.   Should you terminate any of the services prior to the end of the minimum period you will be liable to pay a Cease Charge of the total of the Monthly Charges for the remainder of the Minimum Term.

7.   Inclusive usage as part of the Mobile plan includes local usage when on the Gibtelecom network. International calls, calls to other service providers or mobile usage whilst roaming abroad (other than within the EEA) does not form part of this Bundle and will be charged as per advertised rates for the Maxi mobile plan on the Company’s website.

8.  Nominal broadband speeds are dependent on network conditions, in-building wiring and distance from Gibtelecom fibre distribution nodes. Simultaneous use of multiple devices and external factors, such as internet congestion beyond Gibtelecom’s network, can also affect performance. Service delivery is subject to the maximum available fibre broadband speed in your area.

9. Discounted bundle packages are availaable for pensioners aged 65 or over, priced at £35. Pensioners are required to produce a valid pensioners card on application. The terms and conditions above also apply to this package.  

1. GIBTELECOM’s standard Terms and Conditions, available above or from our Customer Service Centre, apply to all services forming part of this bundle.

2. This promotion includes the following services:

- Mobile plan with 1000 local minutes, 1000 SMS and 20GB of mobile data

- Up to 100Mbps fibre broadband and up to 10Mbps upload.

- Starter Email Hosting package which includes up to 10 email addresses 10GB email storage (1GB per mailbox).

- Eligibility to upgrade to Premium Email Hosting at discounted rates.

- Premium Web Hosting package which includes SSK tools, 50GB of web space and up to 5 different domains.

- Additional mobiles on the same account as the Monster Bundle will also be eligible for upgrades to double their mobile data (on application) on eligible Midi and Maxi mobile plans as per 'Go Double' promotion.

3. This offer only applies to Gibtelecom’s Business customers and is limited to one bundle per account.

4. There is a minimum period of 1 year for services included as part of this Bundle.

5. The service starts on the date we activate it (Service Start Date). If we have to visit to install the broadband service, it will be activated after the installation is complete. The minimum period applies as from the Service Start Date.

6. Should you terminate any of the services prior to the end of the minimum period you will be liable to pay a Cease Charge of the total of the Monthly Charges for the remainder of the Minimum Term.

7. Inclusive usage as part of the Mobile plan includes local usage when on the Gibtelecom network (to Gibtelecom numbers). International calls, calls to other service providers or mobile usage whilst roaming abroad (other than within the EEA) do not form part of this Bundle and will be charged as per advertised rates for the mobile plan on the Company’s website.

8. Nominal broadband speeds are dependent on network conditions, in-building wiring and distance from Gibtelecom fibre distribution nodes. Simultaneous use of multiple devices and external factors, such as internet congestion beyond Gibtelecom’s network, can also affect performance. Service delivery is subject to the maximum available fibre broadband speed in your area.

1. Product description

Gibtelecom TV is a feature rich multimedia solution delivering linear TV and easy access to applications via a Gibtelecom set top box or via the Gibtelecom TV mobile application. More details on the TV service can be found at gibtele.com/tv

2. Eligibility

Gibtelecom TV is available exclusively to Gibtelecom residential broadband customers and will only work on the Gibtelecom network.

3. Use

a) Gibtelecom TV is provided for use in residential premises only and for your private and domestic use. It must not be used for any commercial purposes.

b) Gibtelecom TV is not to be used for copying or recording all or any content watched or held on the set-top box or app, except as allowed by law for your own private and domestic use. You must not re-sell, or charge anyone for watching or using any part of the television service. You must not broadcast or show any live or recorded content to the public or to anyone in an office or commercial space or otherwise use the Sofi service for any commercial purposes. Failure to meet conditions 3 (a) and (b) gives Gibtelecom the right to terminate your agreement without notice. 

c) Gibtelecom may prevent copying of anything on the set-top box where reasonable, e.g. when such copying may infringe the intellectual property rights or any other right of a third party. 

4. Technical requirements

a) To receive Gibtelecom TV you must:

i. have a television with a HDMI connection. If you require further information on connecting your device visit the ‘Support’ pages on our website or consult the Quick Start Guide included with your Set Top Box.

ii. keep the Set Top Box connected to your Gibtelecom broadband, otherwise most services and functionality will be lost.

iii. have your own television and any other necessary equipment. Gibtelecom will provide you with the Set Top Box; HDMI cable; power cable and remote control. 

b) In order to access additional free-to-air channels you can use any working TV aerial at the address where the Set Top Box will be used. Ideally these should be an external or rooftop aerial as indoor aerials may not be sufficient. This aerial will not be provided as part of Gibtelecom’s service and it is your responsibility to arrange this if you don’t already have one and want to benefit from additional channels. Only DVB-T antennas will work with the Sofi Set Top Box. 

c) Gibtelecom recommends that the main TV in the property is connected via a wired connection. Gibtelecom will wire up the Set Top Box in the area of the main TV as part of the initial installation. Charges for wiring up additional rooms and TVs may apply, in line with Gibtelecom’s standard engineer call-out rates (see General Terms and Conditions). Secondary TVs may be connected wirelessly by connecting to your home Wi-Fi network. 

5. Using our Gibtelecom TV box

a) The Set Top Box will remain property of Gibtelecom at all times. We provide you with the hire of the set top box so you can receive content. You are responsible for making sure that the equipment is in good working condition and used properly in accordance with these terms and conditions. 

You also agree to:

i) allow us to make alterations or upgrade or replace the box if necessary. We may need reasonable access to your home to do this or we may need you to follow reasonable instructions from us or the box manufacturer;

ii) keep the equipment in your home and under your supervision and control. You must not sell it, hire it out to anyone else (whether free or for a fee) or use it as security for a loan or to settle any debts;

iii) not tamper with, disassemble, misuse, neglect or damage the box;

iv) not remove or tamper with any of the labels or stickers on the box;

v) allow Gibtelecom to access the box remotely and perform any diagnostics or install software;

vi) keep the box in a cool, dry place with good airflow. The box should be located in a room between 0 and 40 degrees Celcius. This box does not have a built-in cooling fan and so you will need to keep the box uncovered and the entire top side free of obstacles to allow it to cool; and

vii) allow us to amend the television functionality or switch it off completely for any good reason, including but not limited to: failure to make payments relating to the TV service; disconnection of Gibtelecom broadband and/or any reason required by law such as intellectual property infringement or the threat of legal action. 

b) If you do not comply with our reasonable requirements in 5 (a) above Gibtelecom has the right to charge you a full replacement fee for the box. You must immediately report to our Customer Services team if the box is lost, damaged or stolen. We may charge you for any loss or damage to the equipment caused by you or your negligence.

c) If the service is terminated by either party for any reason, you must return the box to Gibtelecom. If you fail to return the box within 30 days you will be charged the full replacement cost, including any reasonable costs connected with retrieving the box and locking services on the box. 

d) The Set Top Box contains various material, software and content protected by third party copyright and other intellectual property rights. You agree by using the set top box not to infringe any of those rights such as copying, decompiling or altering the software contained in the box. You may only use the software in the form provided and in conjunction with the box. No unauthorised software should be used on the box. By using the Set Top Box you are accepting the end user license agreement which you can view under: Tools > Help > Settings > Licensing & Copyright on the menu. 

6. Content

a) Gibtelecom TV content (channels and/or apps) may, at Gibtelecom’s discretion, change from time to time without notice. This does not confer Sofi customers any termination rights, including to early termination of the agreement or refunds.

b) The Set Top Box will be provided to you offering a basic package of IPTV channels, which can be supplemented by free to air channels using a digital aerial. Additionally it integrates third party content or services e.g. Rakuten and Prime Video. Some of these third party content providers may require you to accept additional terms and conditions and pay additional fees. These fees are in addition to any monthly subscription fees you may part as part of your broadband and TV service plan or bundle. Gibtelecom will make it clear when contracting the service as to what inclusive content is available when you subscribe and what is available for purchase on demand. This content may change from time to time at Gibtelecom’s discretion and Gibtelecom will notify accordingly, however this does not give the right to early termination of the agreement.

c) If you select and view any additional chargeable content, this will be paid directly to the content provider and will not be charged to your Gibtelecom bill. The subscription period and charges will be as set by the third party provider. You are advised to read all relevant details and terms and conditions before you purchase the content.

d) Gibtelecom is not responsible for the loss of any content you may have recorded or have scheduled to record at any time, including when Gibtelecom updates the Set Top Box with new software. You hereby acknowledge that software updates may disrupt scheduled recordings and Gibtelecom is not responsible for anything that does not record or that is lost during these updates. If the box needs to be returned or repaired, Gibtelecom is not responsible for any content that is lost. 

e) Gibtelecom endeavours to provide high quality IP feeds for its linear channel offering. However the number and quality of channels provided to you over digital terrestrial aerials is dependent on a number of factors over which we have no control – it may depend on the quality of your aerial and signal strength in your area. We also cannot guarantee completeness or accuracy of the Electronic Programme Guide for channels obtained via aerial. 

f) The content provided through the Gibtelecom set top box may not be suitable for viewing or use by people of all ages. It is therefore your responsibility:

i. to set up and maintain parental controls; and

ii. to ensure that any content viewed or used is suitable for those viewing or using it (including children). 

The parental control PIN can be set during initial set up. It can be configured to block post post-watershed content for television and broadcast recordings, hide adult channels, lock TV programmes with guidance labels and lock specific apps. Please note that apps in the ‘App’ section are controlled by third party content providers who may provide their own parental controls and PINs. 

7. Functionality

a) Multi-screen and fetch

The set top box allows you to view different content on up to five compatible devices at the same time, whether live or recorded (including your main television).

b) Mobile app

Customers can access some of the linear content via the Gibtelecom TV mobile app. This app is restricted to your in-home Gibtelecom Wi-Fi network and Gibtelecom’s mobile data networks (3G and 4G). Customers will only be able to access the mobile app if they log in using a valid Sofi subscriber ID and password. The number of mobile devices registered at any given time is capped to those contracted as part of the subscription

c) Catch-up

Catch-up functionality is only available on certain channels and for certain content, as per licensing restrictions. Where catch-up is available it is indicated in the electronic TV guide and content is available to view for 7 days after it initially airs. 

8. Your information

a) We will be collecting information about you and your use of Gibtelecom TV including but not limited to the following:

i. Your account information such as your address, billing history, services you use and anything else relating to your Gibtelecom account (as per the terms of our Privacy Agreement).

ii. The channels you are using and the types of programmes you watch

iii. The types of features and functionality you are using

iv. Your viewing preferences

v. Your communications with us

b) We will use this information for the proper administration of your account, to provide you with relevant service information and updates, and to develop and improve our products and services. 

c) We may use aggregate information and statistics for the purposes of monitoring usage of our services in order to help us develop our services, and may provide aggregate information third parties such as advertisers and third party content providers but these statistics will not include any information that can be used to identify you as an individual. 

Rakuten voucher offer conditions

The voucher can be redeemed against movies which are available for rental and not for purchase only options. 

Customers will need to register for the Rakuten TV service in order to be able to redeem the vouchers. 

By registering for the Rakuten TV service customers must adhere to the Rakuten Terms of Use

https://uk.rakuten.tv/terms_conditions/982 

This promotion is available exclusive for Gibtelecom TV customers. 

Rakuten TV is a third party application and Gibtelecom has no editorial control over the content made available via the application.

1. Product description

Gibtelecom TV is a feature rich multimedia solution delivering linear TV and easy access to applications via a Gibtelecom set top box or via the Gibtelecom TV mobile application. More details on the TV service can be found at gibtele.com/tv

2. Eligibility

Gibtelecom TV is available exclusively to Gibtelecom residential broadband customers and will only work on the Gibtelecom network.

3. Use
4. a) Gibtelecom TV is provided for use in residential premises only and for your private and domestic use. It must not be used for any commercial purposes.
5. b) Gibtelecom TV is not to be used for copying or recording all or any content watched or held on the set-top box or app, except as allowed by law for your own private and domestic use. You must not re-sell, or charge anyone for watching or using any part of the television service. You must not broadcast or show any live or recorded content to the public or to anyone in an office or commercial space or otherwise use the Gibtelecom TV service for any commercial purposes. Failure to meet conditions 3 (a) and (b) gives Gibtelecom the right to terminate your agreement without notice. 
6. c) Gibtelecom may prevent copying of anything on the set-top box where reasonable, e.g. when such copying may infringe the intellectual property rights or any other right of a third party. 
7. Technical requirements
8. a) To receive Gibtelecom TV you must:
9. have a television with a HDMI connection. If you require further information on connecting your device visit the ‘Support’ pages on our website or consult the Quick Start Guide included with your Set Top Box.
10. keep the Set Top Box connected to your Gibtelecom broadband, otherwise most services and functionality will be lost.

iii. have your own television and any other necessary equipment. Gibtelecom will provide you with the Set Top Box; HDMI cable; power cable and remote control. 

1. b) In order to access additional free-to-air channels you can use any working TV aerial at the address where the Set Top Box will be used. Ideally these should be an external or rooftop aerial as indoor aerials may not be sufficient. This aerial will not be provided as part of Gibtelecom’s service and it is your responsibility to arrange this if you don’t already have one and want to benefit from additional channels. Only DVB-T antennas will work with the TV Set Top Box. 
2. c) Gibtelecom recommends that the main TV in the property is connected via a wired connection. Gibtelecom will wire up the Set Top Box in the area of the main TV as part of the initial installation. Charges for wiring up additional rooms and TVs may apply, in line with Gibtelecom’s standard engineer call-out rates (see General Terms and Conditions). Secondary TVs may be connected wirelessly by connecting to your home Wi-Fi network. 
3. Using our Gibtelecom TV box
4. a) The Set Top Box will remain property of Gibtelecom at all times. We provide you with the hire of the set top box so you can receive content. You are responsible for making sure that the equipment is in good working condition and used properly in accordance with these terms and conditions. 

You also agree to:

1. i) allow us to make alterations or upgrade or replace the box if necessary. We may need reasonable access to your home to do this or we may need you to follow reasonable instructions from us or the box manufacturer;
2. ii) keep the equipment in your home and under your supervision and control. You must not sell it, hire it out to anyone else (whether free or for a fee) or use it as security for a loan or to settle any debts;

iii) not tamper with, disassemble, misuse, neglect or damage the box;

1. iv) not remove or tamper with any of the labels or stickers on the box;
2. v) allow Gibtelecom to access the box remotely and perform any diagnostics or install software;
3. vi) keep the box in a cool, dry place with good airflow. The box should be located in a room between 0 and 40 degrees Celcius. This box does not have a built-in cooling fan and so you will need to keep the box uncovered and the entire top side free of obstacles to allow it to cool; and

vii) allow us to amend the television functionality or switch it off completely for any good reason, including but not limited to: failure to make payments relating to the TV service; disconnection of Gibtelecom broadband and/or any reason required by law such as intellectual property infringement or the threat of legal action. 

1. b) If you do not comply with our reasonable requirements in 5 (a) above Gibtelecom has the right to charge you a full replacement fee for the box. You must immediately report to our Customer Services team if the box is lost, damaged or stolen. We may charge you for any loss or damage to the equipment caused by you or your negligence.
2. c) If the service is terminated by either party for any reason, you must return the box to Gibtelecom. If you fail to return the box within 30 days you will be charged the full replacement cost, including any reasonable costs connected with retrieving the box and locking services on the box. 
3. d) The Set Top Box contains various material, software and content protected by third party copyright and other intellectual property rights. You agree by using the set top box not to infringe any of those rights such as copying, decompiling or altering the software contained in the box. You may only use the software in the form provided and in conjunction with the box. No unauthorised software should be used on the box. By using the Set Top Box you are accepting the end user license agreement which you can view under: Tools > Help > Settings > Licensing & Copyright on the menu. 
4. Content
5. a) Gibtelecom TV content (channels and/or apps) may, at Gibtelecom’s discretion, change from time to time without notice. This does not confer Gibtelecom TV customers any termination rights, including to early termination of the agreement or refunds.
6. b) The Set Top Box will be provided to you offering a basic package of IPTV channels, which can be supplemented by free to air channels using a digital aerial. Additionally it integrates third party content or services e.g. Rakuten and Prime Video. Some of these third party content providers may require you to accept additional terms and conditions and pay additional fees. These fees are in addition to any monthly subscription fees you may part as part of your broadband and TV service plan or bundle. Gibtelecom will make it clear when contracting the service as to what inclusive content is available when you subscribe and what is available for purchase on demand. This content may change from time to time at Gibtelecom’s discretion and Gibtelecom will notify accordingly, however this does not give the right to early termination of the agreement.

1. c) If you select and view any additional chargeable content, this will be paid directly to the content provider and will not be charged to your Gibtelecom bill. The subscription period and charges will be as set by the third party provider. You are advised to read all relevant details and terms and conditions before you purchase the content.

1. d) Gibtelecom is not responsible for the loss of any content you may have recorded or have scheduled to record at any time, including when Gibtelecom updates the Set Top Box with new software. You hereby acknowledge that software updates may disrupt scheduled recordings and Gibtelecom is not responsible for anything that does not record or that is lost during these updates. If the box needs to be returned or repaired, Gibtelecom is not responsible for any content that is lost. 

1. e) Gibtelecom endeavours to provide high quality IP feeds for its linear channel offering. However the number and quality of channels provided to you over digital terrestrial aerials is dependent on a number of factors over which we have no control – it may depend on the quality of your aerial and signal strength in your area. We also cannot guarantee completeness or accuracy of the Electronic Programme Guide for channels obtained via aerial. 

1. f) The content provided through the Gibtelecom set top box may not be suitable for viewing or use by people of all ages. It is therefore your responsibility:

1. to set up and maintain parental controls; and
2. to ensure that any content viewed or used is suitable for those viewing or using it (including children). 

The parental control PIN can be set during initial set up. It can be configured to block post post-watershed content for television and broadcast recordings, hide adult channels, lock TV programmes with guidance labels and lock specific apps. Please note that apps in the ‘App’ section are controlled by third party content providers who may provide their own parental controls and PINs. 

7. Functionality

1. a) Multi-screen and fetch

The set top box allows you to view different content on up to five compatible devices at the same time, whether live or recorded (including your main television).

1. b) Mobile app

Customers can access some of the linear content via the Gibtelecom TV mobile app. This app is restricted to your in-home Gibtelecom Wi-Fi network and Gibtelecom’s mobile data networks (3G and 4G). Customers will only be able to access the mobile app if they log in using a valid Gibtelecom TV subscriber ID and password. The number of mobile devices registered at any given time is capped to those contracted as part of the subscription

1. c) Catch-up

Catch-up functionality is only available on certain channels and for certain content, as per licensing restrictions. Where catch-up is available it is indicated in the electronic TV guide and content is available to view for up to 7 days after it initially airs. 

8. Your information

1. a) We will be collecting information about you and your use of Gibtelecom TV including but not limited to the following:
2. Your account information such as your address, billing history, services you use and anything else relating to your Gibtelecom account (as per the terms of our Privacy Agreement).
3. The channels you are using and the types of programmes you watch

iii. The types of features and functionality you are using

1. Your viewing preferences
2. Your communications with us
3. b) We will use this information for the proper administration of your account, to provide you with relevant service information and updates, and to develop and improve our products and services. 
4. c) We may use aggregate information and statistics for the purposes of monitoring usage of our services in order to help us develop our services, and may provide aggregate information third parties such as advertisers and third party content providers but these statistics will not include any information that can be used to identify you as an individual. 
5. Gibtelecom may adjust the amounts Customers have to pay for the Service, not more than once in every twelve (12) month period by such amount as reflects the annual increase in RPI as published in the latest available General Index of Retail Prices Notification issued by Her Majesty’s Government.

Definitions

“RPI” means the Index of Retail Prices from time to time published by the Government of Gibraltar or any replacement index.

Rakuten voucher offer conditions

The voucher can be redeemed against movies which are available for rental and not for purchase only options. 

Customers will need to register for the Rakuten TV service in order to be able to redeem the vouchers. 

By registering for the Rakuten TV service customers must adhere to the Rakuten Terms of Use

https://uk.rakuten.tv/terms_conditions/982 

This promotion is available exclusive for Gibtelecom TV customers. 

Rakuten TV is a third party application and Gibtelecom has no editorial control over the content made available via the application.

Roaming services are available by default on all Gibtelecom mobile plans. If you wish to disable roaming you can do this on your mobile device or request barring on all roaming services or barring on data roaming services by contacting Gibtelecom Customer Services.

DATA ROAMING LIMIT

Data roaming can be expensive as it is dependent on distant operator charges. When you roam, you will have an automatic £42 (the sterling equivalent of €50) limit on data usage while roaming per calendar month, but you can change this limit at any time to suit your data roaming needs by contacting Gibtelecom Customer Services in person, by email or over the phone. You will be advised when you reach 80% and 100% of this cap, and barred thereafter. In order to reactivate data roaming you can contact Gibtelecom Customer Services.

WHITELISTING

Customers can request that Gibtelecom remove the data roaming limit mentioned above - this is known as whitelisting. This request must come from the account holder or a person authorised on the Gibtelecom account. Doing so will mean that the customer is liable to pay any bills generated whilst roaming, which may be high. We recommend that instead of opting to 'whitelist' the number, you increase the data roaming limit to a larger cap but maintain the control on your data roaming spending.

ROAMING IN THE EEA

As from 1 June 2017 roaming usage within the EEA is included as part of your mobile plan allowances and bundles. Visit our 'Roam Like at Home' section for further details. Roaming usage outside of inclusive plans and bundles will be charged as per local off-net and out of bundle rates.

Note that Roam Like at Home is designed for Gibraltar residents who are on holiday, visiting relatives or taking business trips abroad. It is not designed for extended periods abroad or for permanent roaming.

DATA ROAMING QUALITY OF SERVICE

In order to manage traffic we may slow down the service when using data abroad.  We may also slow down the service if you reach a level of data consumption which we deem to be excessive, network affecting, affecting the use of other customers or usage that is not in accordance with your terms of service. Audio and video streaming are available but the quality of the audio/video may be optimised for a mobile device.

Mobile data, at home or abroad, is not intended to be used for connection to devices such as modems, for the continuous streaming of multimedia content or for P2P or file sharing in such a way that adversely impacts the service to other Gibtel customers

GETTING IN TOUCH WHEN YOU’RE ABROAD.

On arrival to any country you'll get personalised pricing information on the call, SMS and data rates with the operator you are roaming with. You may choose to opt out of receiving these messages by contacting Gibtelecom Customer Services, but this is not recommended.

Should you need clarification or additional roaming support you can call Freephone +350 20052201 when roaming to speak to Gibtelecom's roaming support team. 

Roaming services are available by default on all Gibtelecom mobile plans. If you wish to disable roaming you can do this on your mobile device or request barring on all roaming services or barring on data roaming services by contacting Gibtelecom Customer Services.

DATA ROAMING LIMIT

Data roaming can be expensive as it is dependent on distant operator charges. When you roam, you will have an automatic £42 (the sterling equivalent of €50) limit on data usage while roaming per calendar month, but you can change this limit at any time to suit your data roaming needs by contacting Gibtelecom Customer Services in person, by email or over the phone. You will be advised when you reach 80% and 100% of this cap, and barred thereafter. In order to reactivate data roaming you can contact Gibtelecom Customer Services.

WHITELISTING

Customers can request that Gibtelecom remove the data roaming limit mentioned above - this is known as whitelisting. This request must come from the account holder or a person authorised on the Gibtelecom account. Doing so will mean that the customer is liable to pay any bills generated whilst roaming, which may be high. We recommend that instead of opting to 'whitelist' the number, you increase the data roaming limit to a larger cap but maintain the control on your data roaming spending.

ROAMING IN THE EEA

As from 1 June 2017 roaming usage within the EEA is included as part of your mobile plan allowances and bundles. Visit our 'Roam Like at Home' section for further details. Roaming usage outside of inclusive plans and bundles will be charged as per local off-net and out of bundle rates.

Note that Roam Like at Home is designed for Gibraltar residents who are on holiday, visiting relatives or taking business trips abroad. It is not designed for extended periods abroad or for permanent roaming.

DATA ROAMING QUALITY OF SERVICE

In order to manage traffic we may slow down the service when using data abroad. We may also slow down the service if you reach a level of data consumption which we deem to be excessive, network affecting, affecting the use of other customers or usage that is not in accordance with your terms of service. Audio and video streaming are available but the quality of the audio/video may be optimised for a mobile device.

Mobile data, at home or abroad, is not intended to be used for connection to devices such as modems, for the continuous streaming of multimedia content or for P2P or file sharing in such a way that adversely impacts the service to other Gibtel customers

GETTING IN TOUCH WHEN YOU’RE ABROAD.

On arrival to any country you'll get personalised pricing information on the call, SMS and data rates with the operator you are roaming with. You may choose to opt out of receiving these messages by contacting Gibtelecom Customer Services, but this is not recommended.

Should you need clarification or additional roaming support you can call Freephone +350 20052201 when roaming to speak to Gibtelecom's roaming support team.

Gibtelecom may adjust the amounts Customers have to pay for the Service, not more than once in every twelve (12) month period by such amount as reflects the annual increase in RPI as published in the latest available General Index of Retail Prices Notification issued by Her Majesty’s Government.

DEFINITIONS

“RPI” means the Index of Retail Prices from time to time published by the Government of Gibraltar or any replacement index.

Plans are designed for normal person to person use from your phone and are subject to your acceptance of our standard terms and conditions for pay monthly services. All pay monthly plans subject to a minimum 12 month contract. As per those terms, they are also not to be used for anything unlawful or to send nuisance communications. If you are found to be in breach of this term, we reserve the right to disconnect your SIM card from our network.

USAGE CHARGES

Your inclusive allowance of minutes and texts are for calls/texts to all local numbers, including offnet numbers, or when roaming in the EEA. This does not include international calls, premium rate services, directory enquiries or other facility or special rate calls. Usage whilst roaming outside the EEA is also not included and standard roaming rates apply.

For information on charges forusage outside of allowances, including for data,please refer to our Gibtelecom website at www.gibtele.com

Local and international calls (except to voicemail, premium numbers, directory enquiries or  other facility or special rate calls) are charged per second after an initial minimum charge of one minute

DATA USE

You will need data mobile coverage to use mobile internet on your phone and a compatible device. Maximum speeds are dependent on handset, network conditions and the base station being accessed.

Data usage whilst roaming (other than within the EEA) is not included in data bundles or monthly allowances.

Data allowances will reset automatically on the 1st of the month and apply during one calendar month.

You can keep track of your data usage via the MyGibtelecom app or web portal, or by texting DATACHECK to 8100.

OUT OF BUNDLE DATA CHARGES

Customers will receive an SMS notification when they reach 50%, 80% and 100% of their data limit. Once 100% is reached, you will have an automatic £42 limit on data usage per calendar month, but you can change this limit at any time to suit your data roaming needs by contacting Gibtelecom Customer Care in person, by email or over the phone. You will be advised when you reach 80% and 100% of this  cap, and barred thereafter. In order to reactivate data roaming you can contact Gibtelecom Customer Care.

DATA BOOSTS

Inclusive data allowances can be topped up using a Data Boost.

If your data runs out you can simply buy a one-off Data Boost to get you through to the end of the month. Boosts will not apply automatically each month – they will expire at the end of the calendar month that they are purchased. Data Boosts must be purchased using the MyGibtelecom app or web portal, via email, over the phone, or in-store.

STARTING OR TERMINATING YOUR PAY MONTHLY MOBILE PLAN

Should you contract a plan mid-month you will be allocated a pro-rata allowance of minutes and texts for that month e.g. if the month has 30 days and you contract the plan on the 15th you will get half of the voice minutes and texts for that plan – after which out of bundle charges will kick in. On the 1st day of the following months, the full allowances will be available.
Should you terminate a plan mid-month, the same rules apply e.g. if you terminate the contract on the 15th you will be entitled to half of the allowances for the plan you contracted. If you have already exceeded half of the plan allowances any additional usage will be billed at out of bundle rates and added to the next monthly invoice.
Note that in both cases rental charges are also applied pro-rata as rentals are paid in advance.

Should you terminate a plan mid-month, the same rules apply e.g. if you terminate the contract on the 15th you will be entitled to half of the allowances for the plan you contracted. If you have already exceeded half of the plan allowances any additional data will be billed at out of bundle rates and added to the next monthly invoice.

Note that in both cases rental charges are also applied pro-rata as rentals are paid in advance.

• When subscribing to a plan in the middle of the month you will be charged for a full month plus the pro-rata rental for the number of days remaining until the end of the month. These charges will be applied on the bill received following the activation of the service.

• • When disconnecting a plan in the middle of the month you will be credited the pro-rata rental for the remaining number of days until the end of the month. This credit will be applied to the bill received following the deactivation of the service.

1. Gibtelecom’s Terms & Conditions apply in addition to these Terms and Conditions.

2. The Agreement shall be for a period of  12 or 24 months from the date of acceptance by Gibtelecom and thereafter shall continue in force until terminated by either party upon one months notice in writing to each other.

3. The Gibtelecom service is for your own use and must not be re-sold.

4. The monthly rental charge is dependent on the Gibtelecom Contract Plan and mobile handset selected. In order to be eligible for a pay monthly handset agreement customers must have held a Gibtelecom account for more than 1 year and the account must be in good financial standing - with no outstanding bills and set up for payment via direct debit. 

5. On completion on the 12 or 24 month contract, the customer will continue to be billed for their mobile plan (and associated data bundle if on a Select Plan), until such time as the customer requests that this is no longer required.

6. Early Termination - your mobile handset has been provided as part of your subscription over a 12 or 24 month period. In the event of early termination before the initial minimum contract period, you will be required to pay the outstanding balance of the sale price for your handset at the full retail price, calculated as follows;

ETC = ([12 or 24] – a) x (b ÷ [12 or 24])

Where:

ETC = Early Termination Charge

a = Subscription period in months

b = Device outright sale price

7. Returns - at Gibtelecom, we ensure that all devices are sourced from official distributor channels. In doing so, we eliminate cross-network compatibility issues, by providing non carrier-branded devices which have been manufactured without network specific settings or software. We want you to be happy with your new product, therefore should your product develop a fault within 30 days of purchase, we will exchange it at our Customer Service Centre. This policy does not apply where the product has developed a fault as a result of your intentional or negligent damage.

How to determine if your phone is considered defective - phones are generally considered to be defective and covered under warranty if the phone has stopped functioning properly due to no fault of the user. For example, a software malfunction would typically be considered a defect of the phone. Phone damage not considered defective includes, but is not limited to:

i. Cracks on or damage to the phone case indicating that the phone has been dropped.

ii. Damage indicating that the phone has been exposed to liquid.

iii. LCD damage such that the phone screen has cracks or blue spots.

iv. Phones that have been modified or tampered with.

8. Lost or stolen devices. Gibtelecom will not be held responsible in the unfortunate event that any customer may have their mobile handset lost or stolen. It is recommended that an insurance policy is obtained in order to safeguard your investment. The remainder of the contract term will still need to be paid if a device is lost or stolen. 

PAY AS YOU GO TERMS & CONDITIONS

Gibtelecom's Pay As You Go plan gives you the flexibility to top-up at any time and keep control of your spending with no contract or account required.

Customers may top-up and purchase data and SMS bundles either through the  MyGibtelecom app, or online at www.gibtele.com/personal/mobile/reload-online/

VALIDITY

The validity period on a Pay As You Go plan is 270 days from the date of your last top-up, after which any outstanding credit will be lost. You will then have an extra month in which you will only be able to receive calls and replenish your account. If your account is not replenished during this extra month, your Pay As You Go account will be discontinued resulting in the loss of your Pay As You Go mobile number.

DATA BUNDLES

There are a number of Pay As You Go data bundles available offering more data and better value to customers. Details and pricing are available at www.gibtele.com/PAYG

All Pay As You Go data bundles, excluding the 7 Day Pass, will allow you to use the respective data allowance over a period of 30 days. The bundle will expire upon reaching the purchased amount of data or when the 30 days are up, whichever comes first. Unused data will not be carried over beyond the 30 days.

The 7 Day Pass allows you to purchase unlimited data for 7 days. A Fair Usage Policy applies for this unlimited data bundle. Upon reaching 5GB of usage, the speed will be reduced to 512Kbps. Thereafter, at 8GB the speed will be reduced to 256Kbps and at 12GB the speed will be reduced to 128Kbps.

NOTE: Additional bundles may be purchased and queued. They will kick in once the active bundle is consumed or expired.

You will receive an SMS notification when you reach 50%, 80% and 100% of your data bundle. Data will be charged at 17p per MB for out-of-bundle usage. Data will be charged at 17p per MB for out-of-bundle usage.

TIP: You can check the consumption and expiry date on your Data Bundle on the MyGibtelecom mobile app or by texting DATACHECK to 8100. You will also be advised of any pending bundles.

SMS BUNDLES

SMS100 – The SMS100 bundle allows you to buy 100 SMS messages for £5.

NOTE : SMS Bundles have a 30 day expiry date, however purchasing another bundle within the thirty day period will bring forward any remaining SMS messages from the previous bundle. 

TIP: You can check your SMS Bundle Balance by texting SMSCHECK to 8100.

BUNDLE ACTIVATION VIA SMS

All bundles can also be activated via an SMS message to 8100 using it respective keyword. Details and pricing are available online at www.gibtele.com/PAYG

Furthermore, customers may also activate both SMS and data bundles by visiting the Gibtelecom Customer Service Centre at John Mackintosh Square. 

PAY AS YOU GO TERMS & CONDITIONS

Gibtelecom's Pay As You Go plan gives you the flexibility to top-up at any time and keep control of your spending with no contract or account required.

Customers may top-up and purchase data and SMS bundles either through the MyGibtelecom app, or online at https://www.gibtele.com/mobile/payg-top-up-online

VALIDITY

The validity period on a Pay As You Go plan is 270 days from the date of your last top-up, after which any outstanding credit will be lost. You will then have an extra month in which you will only be able to receive calls and replenish your account. If your account is not replenished during this extra month, your Pay As You Go account will be discontinued resulting in the loss of your Pay As You Go mobile number.

DATA BUNDLES

There are a number of Pay As You Go data bundles available offering more data and better value to customers. Details and pricing are available at www.gibtele.com/PAYG

All Pay As You Go data bundles, excluding the 7 Day Pass, will allow you to use the respective data allowance over a period of 30 days. The bundle will expire upon reaching the purchased amount of data or when the 30 days are up, whichever comes first. Unused data will not be carried over beyond the 30 days.

The 7 Day Pass allows you to purchase unlimited data for 7 days. A Fair Usage Policy applies for this unlimited data bundle. Upon reaching 5GB of usage, the speed will be reduced to 512Kbps. Thereafter, at 8GB the speed will be reduced to 256Kbps and at 12GB the speed will be reduced to 128Kbps.

NOTE: Additional bundles may be purchased and queued. They will kick in once the active bundle is consumed or expired.

You will receive an SMS notification when you reach 50%, 80% and 100% of your data bundle. Data will be charged at 17p per MB for out-of-bundle usage. Data will be charged at 17p per MB for out-of-bundle usage.

TIP: You can check the consumption and expiry date on your Data Bundle on the MyGibtelecom mobile app or by texting DATACHECK to 8100. You will also be advised of any pending bundles.

SMS BUNDLES

SMS100 – The SMS100 bundle allows you to buy 100 SMS messages.

NOTE : SMS Bundles have a 30 day expiry date, however purchasing another bundle within the thirty day period will bring forward any remaining SMS messages from the previous bundle.

TIP: You can check your SMS Bundle Balance by texting SMSCHECK to 8100.

BUNDLE ACTIVATION VIA SMS

All bundles can also be activated via an SMS message to 8100 using it respective keyword. Details and pricing are available online at www.gibtele.com/PAYG

Furthermore, customers may also activate both SMS and data bundles by visiting the Gibtelecom Customer Service Centre at John Mackintosh Square.

Gibtelecom may adjust the amounts Customers have to pay for the Service, not more than once in every twelve (12) month period by such amount as reflects the annual increase in RPI as published in the latest available General Index of Retail Prices Notification issued by Her Majesty’s Government.

DEFINITIONS

“RPI” means the Index of Retail Prices from time to time published by the Government of Gibraltar or any replacement index.

REFUND POLICY

Customers may cancel an online Pay As You Go replenishment transaction within 7 days, provided the full transaction credit amount is available. Cancellation requests can only be handled in person at Gibtelecom’s Care and customers are required to bring the following information relating to the transaction:

• transaction number

• online receipt

• mobile number recharged

• replenishment amount

• date & time of transaction.

Gibtelecom aims to refund the full amount within 30 days.

Any refunds resulting from erroneous entries of mobile number and/or credit amount details will not be entertained.

REFUND POLICY

Customers may cancel an online Pay As You Go replenishment transaction within 7 days, provided the full transaction credit amount is available. Cancellation requests can only be handled in person at Gibtelecom’s Care and customers are required to bring the following information relating to the transaction:
• transaction number
• online receipt
• mobile number recharged
• replenishment amount
• date & time of transaction.

Gibtelecom aims to refund the full amount within 30 days.
Any refunds resulting from erroneous entries of mobile number and/or credit amount details will not be entertained.

Gibtelecom may adjust the amounts Customers have to pay for the Service, not more than once in every twelve (12) month period by such amount as reflects the annual increase in RPI as published in the latest available General Index of Retail Prices Notification issued by Her Majesty’s Government.

DEFINITIONS

“RPI” means the Index of Retail Prices from time to time published by the Government of Gibraltar or any replacement index.

1. These Landline Plan’s Terms and Conditions (“Unlimited T&Cs”) are supplemental to Gibtelecom’s General Terms and Conditions. To the extent that any provision of these T&Cs conflict with Gibtelecom’s General Terms & Conditions, then the Landline Plan’s T&Cs will prevail.

2. Charges will be billed monthly in advance. Current Gibtelecom Plan prices are available from the Gibtelecom website at www.gibtele.com

3. This Service only applies to Gibtelecom Residential and Business customers and is limited to one Service per telephone line.

4. The minimum initial contract term is 12 months (“Minimum Term”). A promotional discount of 50% of the monthly price for the first three months is available for 12-month contracts, with a promotional discount of 50% of the monthly price for the first six months for customers who commit to a 24-month contract. These promotional discount offers can be withdrawn at any time by Gibtelecom.

5. Should you terminate your contract prior to the end of the Minimum Term you will forgo any promotional discount being applied and be liable to pay a cease charge of the total of the monthly charges for the remainder of the Minimum Term.

6. When subscribing to the Service in the middle of a month you will be charged a pro-rata charge corresponding with the number of days remaining until the end of that month. A full month’s charge will then be applied as from the following month. These charges will be applied on the bill received following the activation of the Service.

7. When terminating the Service in the middle of a month you will be credited the pro-rata rental for the remaining number of days until the end of the month. This credit will be applied to the bill following the deactivation of the Service.

8. By agreeing to these Terms and Conditions you accept and recognise that you have read and fully understand its contents therein.

LANDLINE UNLIMITED LOCAL MINUTES PLAN (THE “SERVICE”)

1. Gibtelecom’s Landline Unlimited Local Minutes Plan includes the following services for a fixed monthly charge:
- Landline: Pay as You Talk Plan
- An inclusive set of unlimited anytime local fixed and mobile, on-net and off-net, minutes. Calls to premium numbers; directory enquiries; special services; and short-code numbers are not included. Fair usage policy applies. See below.

2. The Landline Unlimited Local Minutes Plan is designed to be suitable for customers with typical usage patterns, and they are priced on this basis. Accordingly, it is important that you understand what we consider to be “fair usage” in terms of the services that we provide to you..

3. If your usage goes beyond the limits set out in this policy, you may be subject to additional charges or, in some circumstances, we may suspend your use of the services. Please note that it is a requirement of your contract with us that you comply with this Fair Usage Policy.

4. Calls will be restricted to 1,500 calls per calendar month. Each of these calls will also be limited to a maximum of 60 minutes. Any minutes generated beyond the 1,500 calls allowance per month will be subject to Gibtelecom’s Standard calling rates. Calls over 60 minutes in duration may be either charged at Gibtelecom’s Standard calling rates or will be disconnected upon reaching this limit.

5. We have no obligation to monitor your usage to ensure that you do not exceed this Fair Usage Policy or any applicable limits.

6. When terminating the Service in the middle of a month you will be credited the pro-rata rental for the remaining number of days until the end of the month. This credit will be applied to the bill following the deactivation of the Service.

TERMS & CONDITIONS – LANDLINE: 250 LOCAL MINUTES PLAN (THE “SERVICE”)

1. Gibtelecom’s Landline 250 Local Minutes Plan includes the following services for a fixed monthly charge:
- Landline: Pay as You Talk Plan
- An inclusive set of 250 anytime local fixed and mobile, on-net and off-net, minutes. Calls to premium numbers; directory enquiries; special services; and short-code numbers are not included.

2. Once you have consumed all the minutes included in the Service, you will be charged at the corresponding Gibtelecom standard call rates. Compatible Gibtelecom “Add-ons” can be used to increase the number of inclusive minutes available. Terms and Conditions apply.

3. The number of minutes included with the Service will reset automatically on the 1st of each month and apply during one calendar month.

4. When subscribing to the Service in the middle of a month you will be charged a pro-rata charge corresponding with the number of days remaining until the end of that month. The number of inclusive minutes will also be adjusted to reflect this. A full month’s charge will then be applied as from the following month. These charges will be applied on the bill received following the activation of the Service.

5. Unused inclusive minutes do not rollover from one month to the next, and you are not entitled to any refund in respect of any unused minutes, either at the end of any billing period or where you terminate the service.

TERMS & CONDITIONS – LANDLINE ADD-ON: 100 INTERNATIONAL MINUTES

1. Gibtelecom’s Landline Add-On: 100 International Minutes (the “Service”) gives you 100 minutes of anytime calls to fixed and mobile destinations in the following countries for a fixed monthly charge:
a. United Kingdom
b. Spain
c. Portugal
d. USA

2. Calls to 884, premium numbers; directory enquiries; special services; and short-code numbers in the above destinations are not included.

3. Charges will be billed monthly in advance. Current Add-On prices are available from the Gibtelecom website.

Our “No Contract” mobile plans are designed to allow you to have inclusive data, calls and texts without having to worry about topping-up. You do this by setting-up a recurring monthly payment (via credit/debit card) with us. 

1. In addition to the Terms and Conditions set out below, our General Terms and Conditions, available here, apply to all services forming part of these No Contract mobile plans.

2. Your No Contract mobile plan consists of a monthly allowance of minutes, SMS and data.

3. Your plan will be active for rolling periods of 30 days. 

4. Restrictions for your No Contract mobile plan will be applied by us if payments are not made by you after the following time periods:

a. after 30 days you will no longer be able to make outbound calls or consume data but will still be able to receive calls   .

b. after 60 days you will, in addition to the restrictions mentioned above in 3(a), be unable to make calls. Your No Contract mobile number along with any credit will be withdrawn at the end of this period.

5. You can stop, pause or change your No Contract mobile plan at any time.

6. Your inclusive allowance includes calls, SMS and data within the EEA including offnet numbers.

7. Your inclusive allowance does not include international calls, premium rate services, directory enquiries or other facility or special rate calls. 

8. Usage whilst roaming outside the EEA is also not included in your inclusive allowance and standard roaming rates apply. For more information on charges outside of the EEA, please refer to our mobile roaming rates here. 

9. All local calls outside of your monthly allowance including landline and off-net numbers are charged at 20p per minute with no call connection fee.

10. You will need 2G/3G/4G/4G+ coverage to use data on your mobile device. 

11. Maximum speeds are dependent on handset and network conditions.

12. Data allowances will reset automatically on the first day of each new 30-day term subject to a successful payment having been taken from the credit/debit card registered on your account. 

1. Gibtelecom’s General Terms & Conditions apply in addition to these Gaming Console Terms and Conditions (the "Agreement", or "Gaming Console 24 month Contract".

2. This agreement shall be for a period of 24 months from the date of acceptance by Gibtelecom. During this period, 1/24th of the full retail price of the Gaming Console will be added to your monthly bill.

3. Gibtelecom customers can only qualify for a Gaming Console 24 month contract if they have a Gibtelecom broadband line. In order to subscribe to a Gaming Console 24 Month Contract, customers must have held an active Gibtelecom account for more than 1 year and the account must be in good financial standing - with no outstanding bills and set up for payment via direct debit.

4. By entering into this 24 month Agreement you are accepting that your broadband contract (standalone or part of a bundle) will be renewed for another 24 months as from the date of acceptance by Gibtelecom stated in 2 above. 

5. The monthly charge is £30 for a PlayStation 5 and £20 for an XBox Series X.

6. Early termination
In the event of early termination of the Agreement (i.e. before 24 months) you will be liable to pay the outstanding balance of the Gaming Console at the full retail price, calculated as follows.

ETC = (24 – a) x (b ÷ 24)

Where:

ETC = Early Termination Charge
a = Subscription period in months
b = Full retail price of the Gaming Console (full contract value)

7. Returns
Gibtelecom ensures that all gaming consoles are sourced from official distributor channels. We want you to be happy with your new product, therefore should your product develop a fault within 30 days of purchase, we will exchange it at our Customer Service Centre. This policy does not apply where the product has developed a fault as a result of a customer’s intentional or negligent damage.

8. Lost or stolen 
Gibtelecom will not be held responsible in the unfortunate event that any customer may have their Gaming Console lost or stolen. The remainder of the contract term will still need to be paid if a gaming console is lost or stolen.

Gibtelecom Smart Home Security Terms & Conditions

1. Gibtelecom’s Terms & Conditions apply in addition to these Terms and Conditions.

2. The Agreement shall be for a period of 24 months from the date of acceptance by Gibtelecom and thereafter shall continue in force until terminated by either party upon one months’ notice in writing to each other.

3. The Smart Home Security System enables the integration of smart devices in a privately used house or apartment. This service is available to Gibtelecom account holders over 18 for use in Gibraltar residential properties only.

4. Technical requirements:

• Gibtelecom broadband line at the address the service is being installed
• A spare Ethernet socket for your Smart Home Hub on your broadband gateway
• A power point within a metre of the location of the Smart Home hub
• Access to the internet and SMS via a smart phone and/or tablet in order to access the smart home app and receive notifications.

5. Along with purchasing the equipment on a 24 month rental basis, you will also require a monthly ‘Back-up and support’ subscription in order for your system and app to function. This subscription will continue for as long as the service is in use, even if equipment is paid in full.

6. In order to receive alerts on your Smart Home app, your mobile device has to have an existing data or Wi-Fi connection. It is the Customer’s responsibility to ensure the app is up to date, that the phone is on and that it has access to data.

7. We strongly recommend you take all precautions to protect your property, like using physical security measures and having the right home and contents insurance.

8. The Customer shall fully comply with all applicable laws governing the placement, presence, operation and use of the Smart Home Security Service, each Device and the computer, PDA or other interface devices used to utilize the Service. You are solely responsible for being informed about any such laws, rules, or regulations. This includes:

a) Checking building regulations. Note that Smoke and Heat Detectors are not installed to meet certain Building Regulations which may, amongst other requirements, require a permanent electric power supply. Building Regulations vary and we advise you check the ones relevant to your building.

b) General Data Protection Regulation (GDPR) considerations. Placement of outdoor cameras which capture images of an area beyond your private property, such as a neighbouring parking space, garden, walkway or adjacent communal area may have requirements under the GDPR and if so, it is strongly recommended that the requirements of data protection law are considered as a matter of good practice. It is your responsibility to check that any regulations are met.

9. It’s your responsibility to keep all indoor and outdoor cameras and sensors clean of dirt and any obstructions. We accept no liability for failed video verification, or unintended recordings due to light changes, incorrect object detection and motion detection.

10. We will arrange to deliver and install the Equipment to your Property within 5 business days of your order being accepted, unless we have informed you otherwise. Delivery may occasionally be delayed by circumstances beyond our control, but we will let you know if there’s a problem.

11. Responsibility and ownership of Equipment: Any equipment that we deliver to you is your responsibility once it is installed. Once you have received it and paid for it in full, you own the equipment. Until such a time you have paid for the equipment in full, we own the equipment.

12. Loss or damage to your equipment is your responsibility. If any of the equipment or its component parts are lost, stolen or damaged or destroyed you will still be responsible for paying your Monthly Subscription Fees until you cancel the agreement. You agree to take adequate steps to avoid damage to equipment or unauthorised use or theft of the equipment.

13. Equipment and packaging may vary slightly from their pictures. The images of the equipment and packaging on our website are for illustrative purposes only. Although we have made every effort to display the features accurately, we cannot guarantee it will be exactly the same. Your equipment and packaging may vary slightly from those images.

14. If you relocate the equipment after it has been setup by us, it may no longer work, and you may be charged if we need to send a representative to the premises to reposition the equipment in a position where it works.

15. The video clips and stills you choose to store will be encrypted and uploaded for storage on cloud servers. The data stored here will not be accessed or viewed by us, nor disclosed to any third party, unless we are required to disclose such data by the Police or other Authority with a valid warrant or court authorisation, or unless in accordance with our Privacy Policy.

16. If you are within your Warranty Period and you find a fault with your equipment you can contact us for a repair or replacement under the warranty service. This does not affect your statutory rights. This policy does not apply where the product has developed a fault as a result of your intentional or negligent damage. Any faults and repairs will be responded to within two business days.

17. If you terminate the services with us, you will still own the equipment but will not have access to the mobile user app or website to monitor your home, customer support or maintenance or editing of your home setting. The sensors will still work as standard sensors and trigger the alarm but you will not receive phone notifications or emails about sensor activations, health or low battery information.

18. You assume full responsibility for:
(a) the recording, transmission, transfer or other use of any sound, images or other data captured by any Device;
(b) the manner of Your use of the Smart Home Services, any Device or any sound, image or other data captured any Device;
(c) operating, setting, arming, disarming, viewing, configuring, modifying, reviewing and controlling the Smart Home Security Services and any associated Device;
(d) complying with all applicable laws, rules, regulations and ordinances in connection with the use and operation of the Smart Home Security Services;

19. In light of the inherent and unpredictable nature of radio waves, radio wave interference, inconsistencies with broadband or Internet service, risk of human error, and the inherent possibilities of mechanical, electrical or other deficiencies or limitations in electronic equipment and software, we cannot and do not guarantee or warrant the effective or uninterrupted working of the Smart Home Security Services.

Gibtelecom e-voucher Competition Terms & Conditions

Promoter

The “Gibtelecom e-voucher Competition” is organised by Gibtelecom of P.O. Box 929 15/21 John Mackintosh Square, Gibraltar.

Prize

The “Gibtelecom e-voucher” prize includes 1x Gibtelecom e-voucher for one Gibtelecom customer.

The e-voucher will be added as credit to the winners Gibtelecom bill and is redeemable against any Gibtelecom product or service. The voucher amount will be taken off the customers next bill until the amount is fully used.

Dates

The Competition will run until the 11.02.23. Winner will be announced on the 11.02.23.

Eligibility

To be eligible to enter the Competition the winner must be a Gibtelecom customer and all entrants must be over 18 years of age.

Selection of winner

The winner will be randomly selected by a computer process from all qualifying entries on 11.02.23. The decision will be final and Gibtelecom will not enter into any correspondence.

Contacting the winners

Reasonable efforts will be made by Gibtelecom to contact the winner of the Prize on 11.02.23. Gibtelecom shall not be responsible in the event a winner does not claim the prize because they have failed to do so. If the winner of the prize cannot be successfully contacted, does not claim the prize within 72 hours of notification (by responding to Gibtelecom), or is unable to comply with these terms and conditions, Gibtelecom reserves the right to offer the relevant Prize to another eligible entrant (who will be selected in the same manner - via email). Failure to respond or failure to meet the eligibility requirements may result in forfeiture of the Prize.

Redeeming your Prize

The winner of the “Gibtelecom e-voucher” may be required to provide valid photographic identification before receiving the prize. The winner warrants that all information submitted by them is true, accurate and complete and Gibtelecom is not responsible for any information which is invalid or incomplete, including any contact details.

Privacy

By entering this Competition the winners agree and consent to Gibtelecom using their name and image for promotional purposes.

General:

The Prize is not transferable or exchangeable. No cash alternatives will be offered for the Prize. Gibtelecom reserves the right at any time to substitute the Prize for an alternative prize of similar value where circumstances beyond our control makes it necessary to do so. Further, we reserve the right to amend these terms and conditions (including altering the Prize) at any time without notice by updating these terms and conditions and publishing them on gibtele.com/terms-and-conditions. No communications will be entered into by Gibtelecom regarding this.

Bundles Half Price Offer terms & conditions

1. GIBTELECOM’s standard Terms and Conditions, available at https://www.gibtele.com/terms-and-conditions or from our Customer Care apply to all services forming part of this Half Price Offer.
2. This 'Up to 6 months Half Price Offer' applies to new broadband customers who sign up to any All-In-One, Triple Play Landline or Triple Play Mobile bundle, on or before 1st September 2023.
3. Current customers who have signed up to Gibtelecom broadband in the past 30 days or similar are not eligible for this offer.
4. A 50% discount will be applied to the monthly total cost of each Bundle until 1st September 2023.
5. There is a minimum period of 1 year for services included as part of these bundles.
6. The service starts on the date we activate the service (Service Start Date). If we need to visit to install the broadband service, it will be activated after the installation is complete. The minimum period applies as from the Service Start Date.
7. Should you terminate any of the services prior to the end of the minimum period you will be liable to pay a Cease Charge of the total of the Monthly Charges for the remainder of the Minimum Term.
8. The full terms & conditions for all Bundles can be found at gibtele.com/terms-and-conditions

MyGibtelecom rewards scheme 2023

These terms and conditions are the rules which apply to this scheme.

Promoter
1. The “MyGibtelecom rewards scheme” is organised by Gibtelecom of P.O. Box 929 15/21 John Mackintosh Square, Gibraltar.

Prize
2. The “MyGibtelecom rewards scheme” prize will change on a month-by-month basis.

Dates
3. The “MyGibtelecom rewards scheme” will run throughout 2023 starting in January and finishing in December. Closing dates for entry may vary on a month-by-month basis.

Eligibility
4. To be eligible to enter the “MyGibtelecom rewards scheme” the winner must be a Gibtelecom broadband customer, and all entrants must be over 18 years of age. All entrants must recieve their bill via email to be eligible to enter the giveaway. The “MyGibtelecom rewards scheme” is not open to employees of Gibtelecom, its agents, contractors, consultants, or anyone professionally connected with the scheme.

Selection of winner
5. The winners will be randomly selected by a computer process from all qualifying entries each month. The closing date for entries may vary on a month-by-month basis. The decision will be final and Gibtelecom will not enter into any correspondence.

Contacting the winners
6. Reasonable efforts will be made by Gibtelecom to contact the winners of the prizes on the closing date for each month’s giveaway. Gibtelecom shall not be responsible in the event a winner does not claim the prize because they have failed to do so. If the winner of the prize cannot be successfully contacted, does not claim the prize within 72 hours of notification (by responding to Gibtelecom), or is unable to comply with these terms and conditions, Gibtelecom reserves the right to offer the relevant prize to another Eligible Entrant (who will be selected in the same manner - via email). Failure to respond or failure to meet the eligibility requirements may result in forfeiture of the Prize.

Redeeming your Prize
7. The winners may be required to provide valid photographic identification before receiving the prize. The winner warrants that all information submitted by them is true, accurate and complete and Gibtelecom is not responsible for any information which is invalid or incomplete, including any contact details.

Privacy
8. By entering the “MyGibtelecom rewards scheme” the winners agree and consent to Gibtelecom using their name and image for promotional purposes.

General
9. MyGibtelecom rewards is a monthly prize giving to reward Gibtelecom broadband customers. Prizes are available from a range of local businesses. Prizes are awarded on a tiered scheme. The more a customer spends on their broadband plan, the higher their reward will potentially be. Each month, there are three prizes on offer for this tiered scheme. The Prize is not transferable or exchangeable. No cash alternatives will be offered for the Prize. Gibtelecom reserves the right at any time to substitute the Prize for an alternative prize of similar value where circumstances beyond our control makes it necessary to do so. Further, we reserve the right to amend these terms and conditions (including altering the Prize) at any time without notice by updating these terms and conditions and publishing them on gibtele.com/terms-and-conditions. No communications will be entered into by Gibtelecom regarding this.

Triple Play: Landline Terms and Conditions

1. GIBTELECOM’s standard Terms and Conditions, available above or from our Customer Care apply to all services forming part of this bundle
2. This promotion includes the following services: 

- 300 / 500 Mbps / 1Gbps fibre broadband (depending on product selected and broadband availability in your selected area)

- Gibtelecom TV on 1 Set Top Box and 1 mobile device

- Pay as You Talk landline plan

3.  This offer only applies to Gibtelecom’s Residential customers.
4.  There is a minimum period of 1 year for services included as part of this Bundle.
5. The service starts on the date we activate it (Service Start Date). If we have to visit to install the broadband service, it will be activated after the installation is complete. The minimum period applies as from the Service Start Date.
6. Should you terminate any of the services prior to the end of the minimum period you will be liable to pay a Cease Charge of the total of the Monthly Charges for the remainder of the Minimum Term.
7. Nominal broadband speeds are dependent on network conditions, in-building wiring and distance from Gibtelecom fibre distribution nodes. Simultaneous use of multiple devices and external factors, such as internet congestion beyond Gibtelecom’s network, can also affect performance. Service delivery is subject to the maximum available fibre broadband speed in your area.

  The terms and conditions above also apply to this package.