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Service Updates

  • Reload site maintenance

    18 July 2018 9.00am

    The Reload online site will be in maintenance mode between 9am and 10am this morning in order to allow us to upgrade to our new and improved Reload site which will make topping up quicker and easier. During this time no online top-ups will be accepted.

  • Broadband works

    15 February 2018 1.00am

    Please note that due to scheduled maintenance works and software upgrades, customers may experience service disruptions on their broadband services between the hours of 01:00 and 06:00 on Thursday 15th February.

  • Mobile data issues

    17 January 2018 3.00pm

    We are currently experiencing issues with mobile data services.

    Our engineers are working to resolve this as quickly as possible.

    Apologies for any inconvenience caused.

  • Mobile maintenance works

    13 December 2017 12.00am

    Gibtelecom will be carrying out maintenance works on its mobile network on Wednesday 13 December 2017. The works will commence at 00:01 and are expected to be completed by 02:00.

     

    Gibtelecom apologises for any inconvenience these essential works may cause. Customers requiring further information are asked to call Gibtelecom’s 24/7 Network Operations Centre on 20052200.During this time, customers will experience some service disruption to local mobile and international roaming services. 

     

    Gibtelecom apologies for any inconvenience these essential works may cause. Customers requiring further information are asked to call Gibtelecom’s 24/7 Network Operations Centre on 20052200.

     

  • 2G Maintenance works

    20 October 2017 1.00am

    Gibtelecom will be carrying out essential maintenance works on its 2G mobile network on Friday 20 October 2017. The works will commence at 01:00hrs and are expected to be completed by 04:00hrs.

     

    During this time, mobile customers may experience service disruption for short periods affecting 2G voice & data services only. All other mobile services will continue to work uninterrupted.

     

    Gibtelecom apologises for any inconvenience these essential works may cause and will endeavour to minimise disruption to customers as much as possible. Customers requiring further information are asked to call Gibtelecom’s 24/7 Network Operations Centre on 20052200.

     

  • Mobile network maintenance

    19 October 2017 1.00am

    Gibtelecom will be carrying out maintenance works on its mobile network on Thursday 19 October 2017. The works will commence at 01:00 and are expected to be completed by 04:00.

     

    During this time, mobile customers will experience service disruption for short periods affecting 2G voice and data services only. All other mobile services will continue to work uninterrupted.

     

    Gibtelecom apologises for any inconvenience these essential works may cause. Customers requiring further information are asked to call Gibtelecom’s 24/7 Network Operations Centre on 20052200.

  • Roaming SMS Essential Works

    16 October 2017 8.00am

    Gibtelecom will be carrying out essential maintenance works on its roaming mobile data network on Monday 16 October 2017. The works will commence at 08:00 and are expected to be completed by 11:00.

     

    During this time, Gibtelecom customers who are roaming may experience some disruption to the SMS service which sends notifications with roaming network and pricing information. Voice and data services will not be affected. Full details of Gibtelecom’s roaming partners and applicable tariffs are available on the Gibtelecom website at http://www.gibtele.com/personal/mobile/roaming . Customers in the Gibtelecom network in Gibraltar will not be affected by these works.

     

    Gibtelecom apologises for any inconvenience these essential works may cause. Customers requiring further information are asked to call Gibtelecom’s 24/7 Network Operations Centre on 20052200.

  • Mobile Services Maintenance works

    10 October 2017 1.00am

    Gibtelecom will be carrying out essential maintenance works on its roaming mobile data network on Wednesday 11 October 2017. The works will commence at 01:00 and are expected to be completed by 06:00.

     

    During this time, Gibtelecom customers who are roaming may experience minor service disruption affecting data services. Voice and SMS services will not be affected. Customers in the Gibtelecom network in Gibraltar will not be affected by these works.

     

    Gibtelecom apologises for any inconvenience these essential works may cause. Customers requiring further information are asked to call Gibtelecom’s 24/7 Network Operations Centre on 20052200.

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