Job Overview

We are seeking a highly capable and confident IT Engineer to join our Managed Services team. The successful candidate will be responsible for delivering proactive IT support, managing cloud and on-premises infrastructure, administering Microsoft 365 environments, and maintaining secure, reliable network and endpoint services for our clients.

This is a fast-paced, customer-focused role requiring strong technical expertise, excellent communication skills, and the ability to work effectively within a collaborative team environment.

Role & Responsibilities

• Administer, support, and maintain Microsoft 365 environments, including Exchange Online, Microsoft Entra ID (Azure AD), SharePoint Online, Microsoft Teams, and re-lated services.
• Manage endpoint devices using Microsoft Intune and RMM platforms, ensuring compliance, security, and lifecycle management.
• Implement and maintain endpoint security solutions, including Microsoft Defender, antivirus, endpoint detection and response (EDR), encryption, and security policies.
• Support and troubleshoot LAN, WAN, Wi-Fi, VPN and other network infrastructure across customer environments.
• Configure, support and troubleshoot network equipment from vendors including Juniper, Cisco and other leading networking manufacturers.
• Monitor managed infrastructure and respond proactively to alerts, incidents, and service requests in line with agreed SLAs.
• Diagnose and resolve complex technical issues across cloud, endpoint, and infra-structure technologies.
• Perform system maintenance, upgrades, patch management, and security updates.
• Produce and maintain accurate technical documentation and customer records.
• Work closely with colleagues across Managed Services to deliver exceptional cus-tomer service and technical support.
• Participate in project work, migrations, and the implementation of new customer solutions.
• Keep up to date with developments in Microsoft technologies, cybersecurity, networking and managed services.

Pre-Sales & Customer Solution Support

As part of the role, the successful candidate will have the opportunity to support the sales and solutions teams with technical activities, including:

• Working with the sales team to understand and qualify customer technical requirements.
• Participating in customer discovery meetings and site visits.
• Supporting the creation of technical proposals, solution designs and statements of work.
• Assisting with network and Wi-Fi solution recommendations based on customer requirements.
• Providing technical input into customer presentations and solution discussions.
• Supporting proof-of-concept deployments and technical workshops where required.

Qualifications & Requirements

Required Skills & Experience

• Previous experience working within an IT support, Managed Services Provider (MSP) or similar technical environment.
• Strong administration experience with Microsoft 365, including Exchange Online, Teams, SharePoint Online, Microsoft Entra ID, Intune and PowerShell scripting.
• Experience managing endpoint devices, mobile device management (MDM), and endpoint security.
• Strong understanding of Microsoft Defender, Conditional Access, Multi-Factor Authentication (MFA), and Zero Trust security principles.
• Good fundamental networking knowledge, including TCP/IP, DNS, DHCP, VLANs, routing, switching, VPNs and wireless networking.
• Experience troubleshooting common network, connectivity and printer-related issues.
• Strong troubleshooting and analytical skills across Microsoft 365, endpoint and infrastructure technologies
• Experience using remote monitoring and management (RMM) and professional services automation (PSA) tools is desirable.
• Strong documentation and organisational skills.

Personal Attributes

• Excellent communication and customer service skills.
• Strong team player who thrives in a collaborative and busy Managed Services environment.
• Ability to prioritise workload and manage multiple customer issues simultaneously.
• Proactive approach to problem solving with strong attention to detail.
• Ability to remain calm and effective under pressure.
• Flexible and adaptable approach to changing customer and business requirements
• Positive attitude and willingness to support colleagues when required.
• Professional, dependable, and committed to delivering high-quality service.

Relevant certifications are beneficial but are not essential where the candidate can demonstrate equivalent practical experience.

• Microsoft Certified: Modern Desktop Administrator Associate
• Microsoft 365 Certified: Administrator Expert
• Microsoft Certified: Endpoint Administrator Associate
• Cisco CCNA
• Juniper JNCIA or JNCIS
• CompTIA Network+
• CompTIA Security+
• ITIL Foundation

What We Offer

• Opportunity to work with a wide range of Microsoft, networking, security and infrastructure technologies.
• Opportunity to develop experience in networking and pre-sales activities.
• Ongoing training and professional development.
• Supportive and collaborative team environment.
• Career progression within a growing Managed Services business.
• Exposure to a diverse range of customer environments and technologies.
• Competitive salary and benefits package

How to apply

To apply, send your CV and cover letter to careers@gibtele.com.