Frequently Asked Questions

You're likely to find the answer to your query in our extensive list of Frequently Asked Questions.

Signing up for a new line is simple! You can apply online by clicking here on visit our shop at John Mackintosh Square.

You need to ensure you have proof of ID (passport and/or ID card) details to hand. You will also need to know your bank details to set up payment by Direct Debit.

Then just select the services you need to complete your application and we will connect your line as soon as possible.

For full details on applying for Gibtelecom services for the first time visit our Getting Started section

Gibtelecom will always try to assist customers in moving their telephone numbers to their chosen new provider or between providers should they wish to keep the same telephone number. 

To move your existing number to another operator you will need to advise your new service provider. They will explain what information they need from you and will then send a request to us to have your number moved to them.

In order to move your existing number to Gibtelecom, you will need to contact us first, either by telephone, email or by visiting us in store. 

Gibtelecom does not charge customers for providing this service but will require them to fill out the below form including the customer declaration.

For any further questions please contact us by sending an e-mail to or calling us on 20052200.

Gibraltar Fixed Porting Process Form Gibtelecom 2 1.pdf

There are a few basic checks you can carry out to identify what is causing an issue with your landline.

Try the steps below and if you continue to experience issues call our Freephone helpdesk on 193.

Never miss a call with our free voicemail service.

Setting up your voicemail is easy and a voice prompt will guide you through the various features and options available.

Getting started

To set up your voicemail dial 123 from your landline phone. Key in your mailbox number (this is the same as your eight digit phone number) followed by *. Key in your passcode (the default password is 12345) and then follow the steps to personalise your mailbox.

You can then set up your line for voicemail to answer calls as follows: 

• Voicemail to answer 'all calls' Dial *21* 123 #

• Voicemail to answer 'on no reply' Dial *61* 123 # 

• Voicemail to answer 'on busy' Dial *67* 123 # 

Note: Diversion on busy and on no reply may be active simultaneously.

Checking your voicemail

You can check your voicemail from any phone anywhere in the world, allowing you to check your messages, change your greeting or review your voicemail settings. To access your voicemail: 

• Dial 123 if calling from your home phone or +350 20061234 if calling from abroad, another local number or a Gibtelecom mobile.

• Key in your mailbox number (same as telephone number) followed by* 

• Key in your passcode 

Note: Calls from local landlines to 123 are free. Calls to 20061234 are charged at applicable rates.

If you experience any problems with your Gibtelecom services call our Freephone support numbers:

Internet 192

Fixed line 193

Mobile 194

You will need to provide the number of the affected line and details of the fault, if known. Depending on the nature of the fault we will either troubleshoot with you over the phone or send out a skilled engineer to fix the problem on site.

If you are roaming you can call our Roaming helpline on +350 20052201

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