Frequently Asked Questions

You're likely to find the answer to your query in our extensive list of Frequently Asked Questions.

By registering with 'My Gibtelecom', pay monthly customers can easily manage their account and payments online

If you need help setting these up please call us on 20052200 or visit our Customer Service Centre at 15/21 John Mackintosh Square.

To view this guide click here.

By registering with 'My Gibtelecom', pay monthly customers can easily manage their account, view bills and make payments online.

If you need help setting these up please call us on 20052200 or visit our Customer Service Centre at 15/21 John Mackintosh Square.

To view this guide Click here.

To start paying your bills by Direct Debit, please print the form below, fill in the required details, scan/take a photo on your phone and send to customerservices@gibtele.com

A member of our customer services team will then process your application.

If you need help setting these up please call us on 20052200 or visit our Customer Service Centre at 15/21 John Mackintosh Square.

Switch to email billing and be free from paper, making life easier for yourself. Get your bills faster, store them digitally and save paper.

If you need help setting these up please call us on 20052200 or visit our Customer Service Centre at 15/21 John Mackintosh Square.

To view this guide Click here.

Using ‘My Gibtelecom’ allows pay monthly customers to view their usage, change plans and raise an account issue online.

If you need help setting these up please call us on 20052200 or visit our Customer Service Centre at 15/21 John Mackintosh Square.

To view this guide click here.

My Gibtelecom app is available on both Apple and Andriod. Click the images below to download the app to your smart device.

If you need help setting these up please call us on 20052200 or visit our Customer Service Centre at 15/21 John Mackintosh Square.

To register your Pay As You Go number on My Gibtelecom, you will need to contact our customer care team on 20052200. Please read the guide below beforehand.

To register your Pay As You Go number view our guide here.

Using ‘My Gibtelecom’ makes it easy for Pay As You Go customers to top-up, buy data & check usage & credit at any time.

If you need help setting these up please call us on 20052200 or visit our Customer Service Centre at 15/21 John Mackintosh Square.

To view this guide click here.

The ‘My Gibtelecom’ app makes it easy for Pay As You Go customers to top-up, buy data & check usage & credit from a mobile device at any time.

If you need help setting these up please call us on 20052200 or visit our Customer Service Centre at 15/21 John Mackintosh Square.

To view this guide click here.

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