Manager Telephony & Converged Services

Ref: MTCS0823


We're looking for an individual to lead a multidiscipline team ensuring that resources are used effectively and efficiently in the delivery of the end-to-end services. 


Your duties and responsibilities:

  • To lead a customer-centric and service-driven multidiscipline team of technical professionals:
    • To drive a strong people agenda, including employee engagement, talent development, succession planning, performance leadership and change management. 
    • To align people resources to company objectives, and delivery of outstanding services. 
    • To empower and engage people to create a culture of continuous improvement and collaboration. 


  • To drive robust operational management, governance, policy, and security for services within domain:
    • To own the governance framework to assure that the technology delivers. 
    • To ensure that the teams understand and comply with operational policies including standards defined by relevant quality management systems.
    • Be accountable for network security and risk management. 
    • To drive robust operational management in all activities relating to services, systems, and technology. 


  • To assure and be answerable for the technical performance of all the services within the domain:
    • Be accountable for service and platform availability. 
    • Be accountable for technical performance metrics, service key performance indicators, and actions required to improve the same. 


  • To provide technical guidance and thought leadership for all the services within the domain:
    • To critically assess solutions and technical implementations from the perspective of whether it will bring commercial benefit to the organisation. 
    • To guide teams in their fulfilment of objectives by providing focus where required. 
    • To foster innovation. 


  • To own end-to-end fault resolution and escalations within the domain:
    • Be accountable for the timely resolution of customer-initiated complaints and defects ensuring that no contractual obligations and / or internal measures are breached.
    • To own the escalation process and the management of escalations in relation to technology, infrastructure, systems and services within the domain.


  • To manage and be accountable for the end-to-end fulfilment of customer-related services that fall within the domain, with a view to ensuring effective and efficient deployment within contractual parameters. 
  • To drive vendor and partner relations with particular focus on delivering value for money. 
  • To be accountable for the delivery of projects, within the domain, against agreed metrics. 
  • To manage the delivery of complex, domain originated, projects. 
  • To be accountable for expenditure control across the domain. 
  • To be available to assist in any duties that the Company may deem reasonable. 
  • Managers are expected to be available on a 24/7 basis.


Scope and remit:

  • The ideal candidate will manage all teams, systems, functions, and relationships underpinning the telephony domain, including fixed, mobile, and converged services, serving all markets where Gibtelecom or any of its subsidiaries operate, including, but not limited to:
    • Circuit switched (CS) mobile core, associated auxiliary systems, and all services underpinned by the same. 
    • Packet switched (PS) mobile core, associated auxiliary systems, and all services underpinned by the same. 
    • IP Multimedia Subsystem (IMS) core, application servers, associated auxiliary systems, and all services underpinned by the same, including, but NOT limited to, PSTN-Emulation, VoLTE and Hosted PBX. 
    • Mobile radio access network (RAN), including, but NOT limited to, 2G, 3G, 4G and 5G. 
    • International and local connectivity, including signaling, carrier circuits, IPX, GRX, ...
    • Terminals and access devices.
    • Wholesale access, including national roaming. 

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How to apply

If you are interested in learning more about current employment opportunities at Gibetelecom, please contact:

Human resources department

(+350) 20052217

15/21 John Mackintosh Square, Gibraltar

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