IT Service Desk Technician

Ref: ITSD23


The Role

  • Provide first line technical support and assistance to internal staff based across multiple locations
  • Troubleshoot IT hardware & software issues
  • Deliver successful outcomes in line with the associated SLA’s
  • Use of service desk system to log, prioritise and manage support requests
  • Manage user/employee onboarding & offboarding
  • Ensure compliance with existing organisation policies and procedures
  • Create and maintain technical operational documentation and procedures
  • Participate in an on-call rota

Key Technical Skills/Requirements

  • Knowledge of Windows 10/11 desktop environments
  • Knowledge of Microsoft Active Directory & 365 services (Azure AD/SharePoint/OneDrive/Teams)
  • Experience with remote access technologies and virtual desktop infrastructure
  • Experience with desktop hardware lifecycle management
  • Experience with UEM/MDM & Remote Assistance tooling
  • Basic understanding of virtualisation, networking and print/file services

Key Non-Technical Skills/Requirements

  • 2 years’ experience in a similar role
  • Good written and verbal communication skills, with the ability to liaise with both technical and non-technical staff
  • Fluent in English
  • Enthusiastic and passionate about IT
  • Excellent organisation, task prioritisation and time management skills, with the ability to operate independently


  • Experience with Atlassian software (Confluence/JIRA Service Management)
  • Experience with MacOS
  • Experience with VMWare WorkspaceOne & Horizon
  • Understanding of “Modern Desktop” concepts and technologies

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How to apply

If you are interested in learning more about current employment opportunities at Gibetelecom, please contact:

Human resources department

(+350) 20052217

15/21 John Mackintosh Square, Gibraltar

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