Frequently Asked Questions

• What is My Gibtelecom and how do I sign up?
• How do I view and pay my bills online?
• How can I pay my bills by Direct Debit?
• How can I switch to email billing?
• How do I view usage, raise a service issue & change plan?
• Where can I download the My Gibtelecom app?
• How do I register my Reload number on My Gibtelecom?
• How can I Reload online?
• How do I top-up my Reload number through the My Gibtelecom app?